IT Technical Support Assistant Manager

Responsibilities

• Assist and report to the Business Operation Manager (IT) in managing the technical support team.
  
  
• Assign tasks, set priorities, and ensure that team members have the necessary resources to perform their duties effectively.
  
  
• Provide technical assistance and support to end-users, resolving complex issues that cannot be handled by the support team.
  
  
• Investigate and analyze recurring technical issues to identify root causes and implement preventive measures.
  
  
• Stay updated on the latest technologies, industry trends, and best practices to enhance the quality of technical support services.
  
  
• Assist in the administration and maintenance of IT systems, servers, networks, and other infrastructure components.
  
  
• Maintain accurate and up-to-date documentation of support processes, troubleshooting steps, and knowledge base articles.
  
  
• Collaborate with external vendors and service providers to ensure timely resolution of technical issues and adherence to service level agreements.
  
  
• Develop and deliver training materials and workshops to enhance the technical skills of team members and end-users.
  
  

Requirements

• Possess at least Diploma/post Graduate Diploma/ Bachelor’s Degree in Computer Science/Information Technology or equivalent
• Candidate must be a Male & Chinese and able to speak and read in Mandarin (As require liaising with Mandarin speaking clients due to work nature)
• At least 2-3 year(s) of working experience in the related field is required for this position
• Strong technical knowledge, strong networking capabilities and relationship management skills
• Ability to prioritize tasks and work under pressure and a strong team player.
  
  
• MUST be willing to work in Butterworth, Penang