IT Technical Support (Chinese and Japanese Speaker)

IT Technical Support (Chinese and Japanese Speaker)

DXC Technology is a Fortune 500 global IT services leader.

Our more than 130,000 people in 70+ countries deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact.

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.

Overview

DXC Technology is a Fortune 500 global IT services leader.

Our people deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact, with a culture focused on inclusion, belonging and corporate citizenship.

Key Responsibilities

• Successfully resolve technical issues (hardware and software) from incoming internal or external business and end-user contacts and proactive notification systems.
  
  
• Respond to service, product, technical, and customer-relations questions on features, specifications, repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
  
  
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  
  
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
  
  
• Articulate clearly in writing and verbally.
  
  
• Engage team members for support as required to ensure internal or external business and end users/SLA demands are met.
  
  

Education And Experience

• Bachelor's degree in any relevant field or equivalent combination of education and experience.
  
  
• JLPT N3 or above suitable for this position.
  
  
• Communication and collaboration skills are required for this position.
  
  
• Fluency in Chinese is necessary to liaise with Taiwan clients.
  
  

Our Culture And Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities.

We foster inclusion, belonging and corporate citizenship and support societal initiatives through our Social Impact Practice.

Our people-first philosophy includes competitive remuneration, benefits, training and career opportunities to help you grow.

• Extensive onboarding and continual development resources including DXC University
• DXC Recognition, our global platform for real-time reward and recognition
• Referral rewards for bringing colleagues to DXC
• Flexible leave options, including purchased leave
• Volunteer days for charitable and emergency services
• Employee Assistance Program to support well-being

How to Apply & Our Commitment to You

If you would like to be part of a culture that drives innovation, please press the Apply Now button to submit your resume.

We are committed to a hiring process that is enjoyable, thorough, and fair, and to providing an environment where you can thrive while learning about us.

Interviews and onboarding as part of our virtual-first approach.

Equal Opportunity Employer

DXC is proud to be an equal opportunity employer.

We celebrate diversity and are committed to an inclusive culture that allows everyone to thrive.

We accommodate qualified candidates with special needs within the framework of the DXC Accommodation Policy.

DXC does not make offers of employment via social media networks and does not ask for money or payments from applicants at any point in the recruitment process.

Important Information for Applicants

DXC is committed to preventing recruitment fraud.

Do not respond to unsolicited offers or requests for payments.

If you have questions about a posting, contact DXC directly.

More information on employment scams is available.