Junior Analyst, Source to Pay Platform

Job description

Join to apply for the Junior Analyst, Source to Pay Platform role at Prudential Services Asia

1 week ago Be among the first 25 applicants

Join to apply for the Junior Analyst, Source to Pay Platform role at Prudential Services Asia

Prudential’s purpose is to be partners for every life and protectors for every future.

Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.

We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Responsibilities Include, But Are Not Limited To, The Following
Platform Support and Maintenance

• Understand the Target Support Model (scope and service level agreement) set by the Platform Lead.
  
  
• Master the relationship between the configuration and master data setup for each business units across the Group.
  
  
• Support each business unit related to system configuration, user management and master data creation/modification.
  
  
• Identify recovering issue and work closely with the line manager for possible solution/action plan to reduce the ticket volume.
  
  
• Always adhere to Universal Core Model and Master Data Governance document.
  
  

Functional and Technical Support

• Perform system health check, manage back end and schedule integration events.
  
  
• Deep dive technical issues related to the systems and come out with effective resolution.
  
  
• Assist and monitor any integration issues related to system or applications connected to it based on the runs schedules.
  
  
• Analyse errors and fix issues (notably through transaction maintenance) or assign/coordinate with different teams to fix the issues.
  
  

Customer Satisfaction

• Require meeting the following Key Performance Indicators (KPIs) set by the Prudential: First Response Time (FRT), Average Handle Time (AHT), Customer Satisfaction Score (CSAT)
• Proactive in progressing the ticket status within the JIRA ticketing system.
  
  
• Be proactive in reaching out to business to understand the request of ticket issues.
  
  

Reporting and Analytics

• Support ad-hoc reporting request from the local business units across the group.
  
  
• Understand the report limitation for each module within the system, including Analytics.
  
  
• Documentation and Knowledge
• Become the knowledge centre of technical expertise and S2P best practice.
  
  
• Maintain the fields and configuration mapping document (by modules), covering all business units across the group.
  
  

Support Coupa Supplier Portal

• Support any technical issues or queries from suppliers related to Coupa Supplier Portal.
  
  
• Establish and maintain, frequently asked question with answers to assist the business users.
  
  
• Maintain the functionality document of Coupa Supplier Portal to assist existing and new suppliers.
  
  

Job Requirements

• Strong understanding of a Source-to-Pay system and its related functionalities like SAP 4HANA Ariba
• Excellent written and verbal communication skills
• Bachelor’s degree as a minimum academic qualification
• A fast learner, self-motivated and able to work in a fast-paced
• Committed and believes in providing quality service to business
• The ability to clearly articulate solutions to complex technical problems in a clear and simple way
  
  

Prudential is an equal opportunity employer.

We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law.

We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location.

We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

Referrals increase your chances of interviewing at Prudential Services Asia by 2x

Sign in to set job alerts for “Junior Analyst” roles.

Country Heights Damansara, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Data Analyst - SG Business Intelligence (Open for fresh graduates)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Business Intelligence Analyst - ShopeeFood (Fresh Grads are welcome!)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 17 hours ago

Business Analyst, Business & Production Support (MY & Regional), Technology, Cards, Group CFS

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Business Analyst, Digital & Innovation (MY & Regional), Technology, Cards, Group CFS

WP.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

MYSG IC Junior Data Analyst (Contract Based)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Business Analyst, Technology Solutions (Customer On-boarding & Service)

Assistant (Quality Assurance) - Rapid Bus

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

DRSC Global Core Analyst - Research and Insights

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Business Analyst, Regional Cards Platform Project, Group Cards, CFS

Federal Territory of Kuala Lumpur, Malaysia 4 days ago

WP.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 16 hours ago

Technology Consulting -Associate- Business Analyst

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Business Intelligence Analyst (Fresh Graduate)

We’re unlocking community knowledge in a new way.

Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Required Skill Profession

Human Resources