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Urgent! Junior Field Support Engineer Job Opening In Subang Jaya – Now Hiring DXC Technology

Junior Field Support Engineer



Job description

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

People are the heart of our business.

We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues.

We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent.

We use the power of technology to deliver mission critical IT services that move the world.

DXC.com At DXC we pride ourselves on delivering excellence in everything we do.

What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

Main responsibilities :

A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame

  • Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
  • Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
  • IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc.

    and supported software
  • Enhanced support for VIP users
  • Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
  • Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
  • Asset management support for end user devices by following defined processes
  • Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
  • Onsite support for events such as trade shows or special meetings
  • Regular checks for IT Room devices and Meeting Room equipment when required
  • Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting
  • Skills required :

  • 1 to 2 years of deskside support experience (MNC support experience and VIP support experience preferred)
  • Experience in using ServiceNow is preferred
  • Good deskside support technical skills and basic infrastructure knowledge
  • Good communication and coordination skills
  • Fluent English in both writing and speaking
  • Be polite, patient, helpful
  • Have a good sense of service mindset
  • Have a good capacity of adaptability
  • Willing to work overtime when required
  • Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities.

    We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.

    We put this to action developing and implementing societal initiatives within our Social Impact Practice.

    #WeAreDXC

    As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

    Some of these include;

    • Extensive resources to support your onboarding and continual development including DXC University

    • DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

    • We know that great people refer great people.

    We will reward you when you bring your friends and family to work at DXC

    • More time to do the things you love with flexible leave options, including purchased leave

    • Take time to give back with charitable and emergency services volunteer days

    • Well-being matters to us and our Employee Assistance Program is there to support you and your family


    Required Skill Profession

    Computer Occupations



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