Junior Salesforce Administrator / Business Analyst

Job description

Junior Salesforce Administrator / Business Analyst

Allocated Bullion Exchange (ABX) is the world’s leading electronic institutional exchange for allocated physical precious metals.

ABX provides global trading, price discovery and clearing facilities in a secure online environment via MetalDesk.

ABX offers a centrally cleared, transparent and cost-effective allocated exchange system and standard for the industry by enabling trade, delivery or storage of physical precious metals in 7 global locations.

ABX connects major global liquidity centres and provides direct access to a consolidated global wholesale bullion market.

ABX has modernised, globalised and integrated the precious metal markets by redefining how physical bullion is traded.

About The Role

Are you a proactive and detail-oriented Salesforce professional looking to accelerate your career in the dynamic fintech sector?

Join our expanding team at ABX/Kinesis as a Junior Salesforce Admin/Business Analyst, where you’ll play a vital role in optimizing our Salesforce Lightning Service Cloud instances.

This is an exciting opportunity for someone with 1–2 years of experience to contribute to process improvements, gather crucial business requirements, and directly impact our operational efficiency in the innovative precious metals exchange market, utilizing blockchain technologies.

This role is open only to candidates currently residing in Malaysia with valid work authorization.

Responsibilities

• Maintain and optimize Salesforce: daily administration of Salesforce Lightning instances, including user access, profile settings, and security.
  
  
• Build and customize Salesforce: create and manage custom objects, fields, page layouts, and use automation tools (Flow, Process Builder, Workflows, Validation Rules) to streamline processes.
  
  
• Provide user support: troubleshoot Salesforce issues, offer technical assistance, and ensure smooth system operation for all users.
  
  
• Manage data effectively: perform data imports, exports, and cleansing using tools like Salesforce Data Loader and change sets.
  
  
• Document Salesforce configurations: maintain detailed records of Salesforce setups and processes for future reference.
  
  

Business Analysis

• Gather and define requirements: work with various teams to collect business needs and define project scopes.
  
  
• Translate needs into actions: convert business requirements into clear tasks and user stories.
  
  
• Create project documentation: develop requirement specifications, project scopes, user stories/Jira cards, user guides, and process flows.
  
  
• Identify system improvements: find opportunities to improve Salesforce by gathering user feedback and analyzing requirements.
  
  
• Facilitate stakeholder communication: assist in managing stakeholder expectations, gathering requirements, and developing process flows and user stories.
  
  

Collaboration And Communication

• Work with senior team members: collaborate with senior Salesforce Administrators and Developers to implement solutions and improvements.
  
  
• Communicate clearly: effectively communicate with stakeholders at all levels.
  
  
• Participate in team activities: join regular team meetings and share knowledge with colleagues.
  
  
• Attend local events: participate in quarterly in-person Salesforce/Company events and other required meetings within the Klang Valley region.
  
  

Requirements

• Minimum 1 year of previous experience as a Salesforce Administrator/Business Analyst/Consultant, with a strong understanding of Salesforce administration and configuration.
  
  
• Experience working within an Agile environment.
  
  
• Good communication and collaboration skills.
  
  
• Must be based in Malaysia, preferably within the Klang Valley region, to facilitate quarterly in-person meetings and events.
  
  

Technical Skills

• Salesforce admin knowledge, including permission control, automation tools (Flow, Process Builder, Workflow).
  
  
• Experience using tools such as Salesforce Data Loader and change set migration tools.
  
  
• Familiarity with relational databases and SQL (desirable).
  
  
• Salesforce certifications (desirable).
  
  

Personal Attributes

• Result-driven with strong attention to detail.
  
  
• Highly self-motivated and eager to learn.
  
  
• Strong problem-solving abilities and a desire to grow.
  
  
• Ability to learn and tackle business scenarios and deliver solutions.
  
  
• Open to discussions, team-oriented, with a proactive approach.
  
  

What We Offer

• A dynamic and challenging work environment with opportunities for professional growth.
  
  
• A company committed to developing you personally and professionally.
  
  
• A collaborative and supportive work environment with regular virtual and in-person team events.
  
  
• Remote/work-from-home flexibility.
  
  
• Location: Malaysia

How To Apply

If you are a driven and enthusiastic individual with the required skills and experience, we encourage you to apply.

Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

We look forward to hearing from you!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Required Skill Profession

Management & Operations, It & Technology