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Urgent! L1 Production Support (Unix/SQL) Job Opening In Johor Bahru – Now Hiring Unison Group

L1 Production Support (Unix/SQL)



Job description

We are seeking an L1 Production Support Analyst with strong Unix and SQL skills to provide first-level monitoring, troubleshooting, and support for critical applications.

The ideal candidate should have a basic understanding of IT production environments and be willing to work in a shift-based support model.

Responsibilities

  • Monitor application alerts, jobs, and system health.

  • Provide first-level investigation and resolution of incidents.

  • Escalate issues to L2/L3 teams as required.

  • Execute basic Unix commands and SQL queries for issue diagnosis.

  • Document incidents, solutions, and operational procedures.

  • Ensure adherence to SLA and timely communication with stakeholders.

Requirements

  • Good experience of Unix/Linux commands.

  • Ability to write and execute basic SQL queries.

  • Strong analytical and troubleshooting skills.

  • Willingness to work in a 24x7 shift support environment.

  • Good communication and coordination skills.

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Required Skill Profession

Management & Operations



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