Urgent! L2 Application Support Job Opening In Kuala Lumpur – Now Hiring Two95 International Inc.
• Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
• Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media.
• Identify, resolve or manage the resolution of system issues
• Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise
• Communicate to other department and teams keeping stakeholders and management informed
• Updating and managing Knowledge base
• Manage escalation process of issues from L1
• Mentor Technical Support Specialists (L1) to help them understand more complex issues/ configurations
Own and track tasks within SLAs
Requirements
Specialist Knowledge/Experience Required
• Experience in a relevant position;
• Experience in software testing and correction
• Consistent performance under pressure
• Demonstrated success at troubleshooting and excellent communication skills
• Strong knowledge/skills in at least 4 areas from the list below:
o No-SLQ (Mongo)
o Linux/UNIX systems
o JSON and XML syntax
o RESTFul API
o GIT (understanding, work experience)
o Basic scripting and programming: XML, JavaScript and Bash
Desirable knowledge/skills:
o Jenkins (ability to develop jobs)
o Knowledge of AWS CloudWatch or MS Azure
o Experience in Confluence apps (Connect, Jira)
o Message Broker system (AMQ)
• Work experience with workflow solutions
• ITIL Certification
• Familiarity with graphics and video editing software
Desirable:
• Familiarity with graphics and video editing software
• Knowledge and experience working with packet analyzer programs
• Bachelor’s degree or equivalent tertiary qualification or certification
• ITIL Certification
People Skills
• Strong team player with ability to work with remote and international teams
• Highly organized, structured and process-oriented, with great attention to detail, accuracy and consistency
• Self-motivation and drive - confidence to work on own initiative and with limited supervision and
• Ability to effectively prioritize and manage conflicting internal and external tasks
• Positive, can-do attitude, problem solver, inspiring and driven
• Able to communicate effectively at all levels within a large organisation
• A quick learner who enjoys overcoming challenges, resolving issues or escalating as needed
• Proven relationship building skills
MUST HAVE
1.
Technical Support exp in L2 or L3
2.
Exposure to application support
3.
API, FTP, Network, AWS, Unix, ,
4.
Good analytical thinking and problem solving skill
GOOD TO HAVE
message queue i.e AMQ, SQS
• Excellent communication skills, both oral and written English
• Additional languages will be beneficial
• May be required on occasion to work outside standard working hours
• Candidates must be eligible to work and live in the country of employment
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Unlock Your L2 Application Potential: Insight & Career Growth Guide
Real-time L2 Application Jobs Trends in Kuala Lumpur, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for L2 Application in Kuala Lumpur, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1117 jobs in Malaysia and 339 jobs in Kuala Lumpur. This comprehensive analysis highlights market share and opportunities for professionals in L2 Application roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Two95 International Inc. is currently hiring and seeking a L2 Application Support to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: L2 Application Support Jobs Kuala Lumpur.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Two95 International Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a L2 Application Support Jobs Malaysia varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for L2 Application Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your L2 Application Support interview at Two95 International Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Two95 International Inc.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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