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L2 Technical Support Engineer Job Opening In Kuala Lumpur – Now Hiring Dahua Technology Co. LTD


Job description

Provide L2 technical support to B2B and B2C customers, addressing their technical inquiries about products or services.

Responsible for customers enquiries via phone, email, or online chat, responding promptly and handling technical support requests via virtual and remotely.

Utilize technical expertise to guide customers in product installation, deployment, and troubleshooting.

Coordinate with expert teams for complex issues, following up until resolution.

Job Requirements:

1.

Degree in computer software, networking, or electronics; knowledge of networking and video surveillance; experience in the security industry or call centers is preferred.

2.

Excellent communication skills, fluent in English and Chinese.

3.

Strong willingness and ability to learn, with clear thinking and self-motivation to enhance technical skills.

4.

Ability to stay calm under pressure and effectively solve problems in high-stress situations.

5.

Identify with the corporate culture of China and Chinese companies

Seniority level:

  • Mid-Senior level

Employment type:

  • Full-time

Job function:

  • Information Technology
  • Security and Investigations and Computer Hardware Manufacturing

We are an equal opportunities employer and welcome applications from all qualified candidates.

#J-18808-Ljbffr

Required Skill Profession

It & Technology


  • Job Details

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Unlock Your L2 Technical Potential: Insight & Career Growth Guide


Real-time L2 Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L2 Technical in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in L2 Technical roles.

2358 Jobs in Malaysia
2358
604 Jobs in Kuala Lumpur
604
Download L2 Technical Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for L2 Technical Support Engineer Job?

Great news! is currently hiring and seeking a L2 Technical Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Dahua Technology Co. LTD adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for L2 Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for L2 Technical Support Engineer?

Key qualifications for L2 Technical Support Engineer typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for L2 Technical Support Engineer?

To improve your chances of getting hired for L2 Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for L2 Technical Support Engineer Job Success

Dahua Technology Co. LTD interview tips for L2 Technical Support Engineer

Here are some tips to help you prepare for and ace your L2 Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the Dahua Technology Co. LTD's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your L2 Technical Support Engineer interview at Dahua Technology Co. LTD, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Dahua Technology Co. LTD's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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