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Urgent! L2 Technical Support Job Opening In Kuala Lumpur – Now Hiring Unison Group

L2 Technical Support



Job description

  • Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend).

  • Working on the life-cycle of help desk incidents.
  • Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc.
  • Assigning the ticket to L3 support if necessary, otherwise, fixing the issue by code changes.
  • Maintaining the Knowledge base.
  • Guiding customer support teams (MGCC/ SFU) on troubleshooting the issues or guiding to get more clarity on the issues.
  • Review information and training available for L1 support.
  • Review Application logs for exceptions and find root cause of the issues and work on resolution (self or via L3 support).
  • Support DR activities.
  • Ability to learn technologies and delivery as per Team's requirements.

Requirements

  • Minimum 3 years’ experience in L2 support and fixing production issues.
  • Prefer previous knowledge on Banking Domain, Payments Domain, Lifestyle Apps Domain.
  • Min Technical Skills: o MAE, SME, RMBP Regional, BTS - Spring Boot o M2U MY, M2u Regional, M2U biz - Spring boot, Struts or Exposure to Java Web technologies like Jsp, Servlets o MBPNS, MDIP, QRMS, SSL – Nodejs
  • Good to have : Grafana/Prometheus/Dynatrace/ELK
  • Minimum soft skills required.
  • Ability to quickly learn the Company's product.
  • Knowledge of relevant technology which will help effective L2 Support.
  • Good communication skills.
  • Good documentation skills.
  • Team player with good attitude


Required Skill Profession

Computer Occupations



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