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L2 Technical Support Job Opening In Kuala Lumpur – Now Hiring Unison Group


Job description

  • Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend).

  • Working on the life-cycle of help desk incidents.
  • Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc.
  • Assigning the ticket to L3 support if necessary, otherwise, fixing the issue by code changes.
  • Maintaining the Knowledge base.
  • Guiding customer support teams (MGCC/ SFU) on troubleshooting the issues or guiding to get more clarity on the issues.
  • Review information and training available for L1 support.
  • Review Application logs for exceptions and find root cause of the issues and work on resolution (self or via L3 support).
  • Support DR activities.
  • Ability to learn technologies and delivery as per Team's requirements.

Requirements

  • Minimum 3 years’ experience in L2 support and fixing production issues.
  • Prefer previous knowledge on Banking Domain, Payments Domain, Lifestyle Apps Domain.
  • Min Technical Skills: o MAE, SME, RMBP Regional, BTS - Spring Boot o M2U MY, M2u Regional, M2U biz - Spring boot, Struts or Exposure to Java Web technologies like Jsp, Servlets o MBPNS, MDIP, QRMS, SSL – Nodejs
  • Good to have : Grafana/Prometheus/Dynatrace/ELK
  • Minimum soft skills required.
  • Ability to quickly learn the Company's product.
  • Knowledge of relevant technology which will help effective L2 Support.
  • Good communication skills.
  • Good documentation skills.
  • Team player with good attitude

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your L2 Technical Potential: Insight & Career Growth Guide


Real-time L2 Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L2 Technical in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in L2 Technical roles.

2359 Jobs in Malaysia
2359
604 Jobs in Kuala Lumpur
604
Download L2 Technical Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for L2 Technical Support Job?

Great news! is currently hiring and seeking a L2 Technical Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Unison Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for L2 Technical Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for L2 Technical Support?

Key qualifications for L2 Technical Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for L2 Technical Support?

To improve your chances of getting hired for L2 Technical Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for L2 Technical Support Job Success

Unison Group interview tips for L2 Technical Support

Here are some tips to help you prepare for and ace your L2 Technical Support job interview:

Before the Interview:

Research: Learn about the Unison Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your L2 Technical Support interview at Unison Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Unison Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for L2 Technical Support Positions

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