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L2 Technical Support Specialist (High End Automotive/EV) Position in Petaling Jaya - Confidential


Job description

SUMMARY: 

A highly skilled and customer-focused Level 2 Technical Support Specialist with hands-on experience in premium automotive brands, particularly in electric vehicle (EV) systems.

The ideal candidate will provide advanced technical support to customers and service teams, troubleshoot complex vehicle issues, and ensure a high level of customer satisfaction.

Prior experience in a call center or technical support environment is essential.

JOB RESPONSIBILITIES: 

  • Provide Level 2 technical support for high-end and EV vehicles via phone, email, remote diagnostics tools, remote and video troubleshooting
  • Troubleshoot and resolve complex mechanical, electrical, and software-related issues.
  • Collaborate with Level 1 support, engineering teams, and dealerships to escalate and resolve issues efficiently.
  • Document all support interactions and technical findings in the CRM or ticketing system.
  • Assist in developing knowledge base articles and technical documentation.
  • Participate in shift work, including evenings, weekends, and holidays as required.
  • Maintain up-to-date knowledge of vehicle systems, software updates, and diagnostic tools.

JOB REQUIREMENTS & QUALIFICATIONS:

  • Experience with remote diagnostics platforms and OEM diagnostic tools.
  • Minimum 3 years of technical support experience in the automotive industry, preferably with premium/EV brands.
  • Experience in a call center or customer support environment.
  • Experience in managing a small team is a plus.
  • Familiarity with CRM systems (e.g., Salesforce, Zendesk).
  • Passion for automotive technology and innovation.
  • Strong understanding of EV systems, CAN bus diagnostics, and vehicle telematics.
  • Excellent problem-solving and analytical skills.
  • Strong communication skills in English (additional languages are a plus).
  • Ability to work rotational shifts and extended hours when needed.
  • Certification or training in automotive diagnostics or EV systems is a plus (e.g., ASE, OEM certifications).
  • Decision-making skills.
  • Experience in extended warranty.
  • Cost management skills.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your L2 Technical Potential: Insight & Career Growth Guide


Real-time L2 Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L2 Technical in Petaling Jaya, Malaysia, highlighting market share and opportunities for professionals in L2 Technical roles.

2341 Jobs in Malaysia
2341
239 Jobs in Petaling Jaya
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Download L2 Technical Jobs Trends in Petaling Jaya and Malaysia

Are You Looking for L2 Technical Support Specialist (High End Automotive/EV) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for L2 Technical Support Specialist (High End Automotive/EV) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Petaling Jaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for L2 Technical Support Specialist (High End Automotive/EV) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Confidential interview tips for L2 Technical Support Specialist (High End Automotive/EV)

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Other Openings

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Final Thought:

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