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Lead Analyst, Investment IT Position in Kuala Lumpur - AIA Hong Kong


Job description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you.

Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day.

We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Provide day-to-day L2 BAU support for Aladdin.

Understand and log all necessary information required to fulfill service requests and resolve incidents in a timely manner within SLA.

Ensure solutions are consistent with regional template.

  • Perform investigation & diagnosis of incidents and provide L2 support to resolve any Aladdin related issues within SLA.

  • Closely follow up on outstanding L2 incident & service requests up till closure and ensure users are informed and updated about their ticket status.

  • Support end users in system usage and assist in raising overall Aladdin proficiency in the end user base and act as an Aladdin ambassador.

  • Participate/support in regional project activities with Aladdin focus where necessary.

  • Successful system and process integration, efficient SLA driven end-user support and communications.

  • Adherence to AIA IT standard policies (e.g. Incident, Problem & Change policies), SLA, audit compliance, IT best practices and maintaining relevant IT documentations (e.g. team SOP / IT Handbook etc.).

  • Standby and support for major incident (S1 and S2 high severity cases) where necessary.

  • Supporting Team Manager on work assignments where necessary.

Minimum Job Requirements:

  • Bachelor’s degree in IT or other relevant discipline.

  • 2-3 years’ relevant experience in regional solution/system support with Aladdin focus across the ASPAC region.

  • Relevant CoE support experience and user support track record.

  • Knowledge in Aladdin solution and support.

  • Familiarization to work under IT best practices / ITIL processes.

Certification

  • Relevant Aladdin certification.

  • ITIL certification is a plus.

Desirable Traits

  • Analytical and problem solving.

  • Must be a driven self-starter, pro-active and take ownership of tasks with minimal management.

  • Disciplined and structured, and able to work under a fast-paced learning environment.

  • A good team player and eager to contribute & learn.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity.

Failure to provide such information may influence the processing and outcome of your application.

You are responsible for ensuring that the information you submit is accurate and up-to-date.

#J-18808-Ljbffr

Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Lead Analyst Potential: Insight & Career Growth Guide


Real-time Lead Analyst Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Lead Analyst in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Lead Analyst roles.

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Are You Looking for Lead Analyst, Investment IT Job?

Great news! is currently hiring and seeking a Lead Analyst, Investment IT to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AIA Hong Kong adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Lead Analyst, Investment IT Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Lead Analyst, Investment IT?

Key qualifications for Lead Analyst, Investment IT typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Lead Analyst, Investment IT?

To improve your chances of getting hired for Lead Analyst, Investment IT, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Lead Analyst, Investment IT Job Success

AIA Hong Kong interview tips for Lead Analyst, Investment IT

Here are some tips to help you prepare for and ace your Lead Analyst, Investment IT job interview:

Before the Interview:

Research: Learn about the AIA Hong Kong's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Lead Analyst, Investment IT interview at AIA Hong Kong, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AIA Hong Kong's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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