• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Malaysia Jobs Expertini

Lead I - Cloud Infrastructure Services Job Opening In Bayan Lepas – Now Hiring UST


Job description

Overview

Lead I - Cloud Infrastructure Services role at UST .

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates.

Responsibilities

  • Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution; provide mentorship to junior associates (Hierarchical or Lateral).

  • Update SOP with updated troubleshooting instructions and process changes.

  • Mentor new team members in understanding customer infrastructure and processes.

  • Perform analysis for driving incident reduction.

  • Escalate high-priority incidents to customer and organization stakeholders for quicker resolution.

  • Contribute to planning and successful migration of platforms.

  • Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution.

  • Provide inputs for root cause analysis after major incidents to define preventive and corrective actions.

Outcomes

  • Update SOP with updated troubleshooting instructions and process changes
  • Mentor new team members in understanding customer infrastructure and processes
  • Perform analysis for driving incident reduction
  • Escalate high priority incidents to customer and organization stakeholders for quicker resolution
  • Contribute to planning and successful migration of platforms
  • Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution
  • Provide inputs for root cause analysis after major incidents to define preventive and corrective actions

Measures of Outcomes

  • SLA Adherence
  • Time bound resolution of elevated tickets - OLA
  • Manage ticket backlog timelines - OLA
  • Adhere to defined process – Number of NCs in internal/external Audits
  • Number of KB articles created
  • Number of incidents and change tickets handled
  • Number of elevated tickets resolved
  • Number of successful change tickets
  • % Completion of all mandatory training requirements

Resolution

Outputs Expected:

  • Understand Priority and Severity based on ITIL practice; resolve trouble tickets within agreed resolution SLA
  • Execute change control tickets as documented in implementation plan

Troubleshooting

  • Troubleshooting based on available information from previous tickets or consulting with seniors
  • Convert the new steps to KB article
  • Perform logical/analytical troubleshooting

Escalation / Elevation

  • Escalate within organization/customer peer in case of resolution delay
  • Understand OLA between delivery layers (L1 L2 L3 etc); adhere to OLA
  • Elevate to next level and work on elevated tickets from L1

Tickets Backlog / Resolution

  • Follow up on tickets based on agreed timelines; manage ticket backlogs/last activity as per defined process
  • Resolve incidents and SRs within agreed timelines
  • Execute change tickets for infrastructure

Installation

  • Install and configure tools, software and patches

Runbook / KB

  • Update KB with new findings
  • Document and record troubleshooting steps as knowledge base

Collaboration

  • Collaborate with different towers of delivery for ticket resolution (within SLA; resolve L1 tickets with help from respective tower)
  • Collaborate with other team members for timely resolution of tickets
  • Actively participate in team/organization-wide initiatives
  • Coordinate with UST ISMS teams for resolving connectivity related issues

Stakeholder Management

  • Lead customer calls and vendor calls
  • Organize meetings with different stakeholders
  • Take ownership of function's internal communications and related change management

Strategic

  • Define the strategy on data management policy management and data retention management
  • Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked, benchmarked, and updated for the area owned

Process Adherence

  • Thorough understanding of organization and customer defined process
  • Suggest process improvements and CSI ideas
  • Adhere to organization's policies and business conduct

Process / Efficiency Improvement

  • Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions
  • Take accountability for overall productivity efforts within the function, including coordination of function-specific tasks and close collaboration with Finance

Process Implementation

  • Coordinate and monitor IT process implementation within the function

Compliance

  • Support information governance activities and audit preparations within the function
  • Act as a function SPOC for IT audits in local sites (incl.

    preparation interface to local organization mitigation of findings, etc.) and work closely with ISRM (Information Security Risk Management)
  • Coordinate overall objective setting, preparation and facilitate process in order to achieve consistent objective setting in function
  • Coordination Support for CSI across all services in CIS and beyond

Training

  • On time completion of all mandatory training requirements of organization and customer
  • Provide on-floor training and one-to-one mentorship for new joiners
  • Complete certification of respective career paths

Performance Management

  • Update FAST Goals in NorthStar track report and seek continuous feedback from peers and manager
  • Set goals for team members and mentees and provide feedback
  • Assist new team members to understand the customer environment

Skills & Knowledge

  • Good understanding of customer infrastructure and related CIs
  • ITIL Foundation certification
  • Thorough hardware knowledge
  • Basic understanding of capacity planning
  • Basic understanding of storage and backup
  • Networking: hands-on experience in routers and switches and firewalls; knowledge of BGP; ability to use netflow analyzers
  • Server: skills in AD, DNS, DHCP, DFS, IIS; patch management; troubleshooting AD replication, DNS issues; HA solutions like failover clustering, VMware clustering
  • Storage and Backup: storage and backup design, data management, recovery and migration to cloud
  • Cloud: AWS, Azure, or GCP
  • Tools: monitoring tools (CA UIM, SCOM, Solarwinds, Nagios, ServiceNow); SQL scripting; building custom reports
  • Monitoring: infrastructure and application monitoring
  • Database: data modeling, backup/recovery, OS/networking knowledge
  • Quality Analysis: ability to drive service excellence and continuous improvement

Knowledge Examples

  • Customer infrastructure and related CIs
  • ITIL Foundation certification
  • Hardware knowledge
  • Capacity planning
  • Storage and backup
  • Networking: hands-on with routers, switches and firewalls; BGP
  • Servers: PowerShell, Bash, Python scripting; AD GPO management
  • Storage and Backup SME
  • Tools: Windows and Linux OS troubleshooting
  • Monitoring: ITIL processes
  • Database: general DB management; OS and networking

Job Details

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting
#J-18808-Ljbffr

Required Skill Profession

Engineering


  • Job Details

Related Jobs

Logicalis hiring CLOUD & INFRASTRUCTURE ANALYST Job in Cyberjaya, Selangor, Malaysia
Logicalis
Cyberjaya, Selangor, Malaysia
EPS Consultants hiring Cloud Infrastructure Specialist Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
EPS Consultants
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Ideagen hiring Cloud Infrastructure Manager Job in Shah Alam, Selangor, Malaysia
Ideagen
Shah Alam, Selangor, Malaysia
EPS Consultants hiring Cloud Infrastructure Specialist Job in Kuala Lumpur, Kuala Lumpur, Malaysia
EPS Consultants
Kuala Lumpur, Kuala Lumpur, Malaysia
Damstra Technology hiring Cloud Infrastructure Manager Job in Shah Alam, Selangor, Malaysia
Damstra Technology
Shah Alam, Selangor, Malaysia
Ideagenen hiring Cloud Infrastructure Manager Job in Shah Alam, Selangor, Malaysia
Ideagenen
Shah Alam, Selangor, Malaysia
Logicalis hiring CLOUD & INFRASTRUCTURE ANALYST Job in Cyberjaya, Selangor, Malaysia
Logicalis
Cyberjaya, Selangor, Malaysia
Grab hiring Manager ll, Cloud Infrastructure Job in Petaling Jaya, Selangor, Malaysia
Grab
Petaling Jaya, Selangor, Malaysia
Logicalis hiring CLOUD & INFRASTRUCTURE OPERATIONS ANALYST Job in Cyberjaya, Selangor, Malaysia
Logicalis
Cyberjaya, Selangor, Malaysia
Confidential hiring CLOUD & INFRASTRUCTURE OPERATIONS ANALYST Job in Cyberjaya, Selangor, Malaysia
Confidential
Cyberjaya, Selangor, Malaysia
GrabTaxi Holdings Pte. Ltd. hiring Manager ll, Cloud Infrastructure Job in Petaling Jaya, Selangor, Malaysia
GrabTaxi Holdings Pte. Ltd.
Petaling Jaya, Selangor, Malaysia
Averis Sdn Bhd hiring Senior Cloud Infrastructure Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Averis Sdn Bhd
Kuala Lumpur, Kuala Lumpur, Malaysia
Commerz Global Service Solutions hiring Windows Cloud Infrastructure Engineer Job in , Penang, Malaysia, Penang, Malaysia
Commerz Global Service Solutions
, Penang, Malaysia, Penang, Malaysia
Grab hiring Manager ll, Cloud Infrastructure Job in Petaling Jaya, Selangor, Malaysia
Grab
Petaling Jaya, Selangor, Malaysia
Averis hiring Senior Cloud Infrastructure Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Averis
Kuala Lumpur, Kuala Lumpur, Malaysia
Logicalis Asia Pacific hiring CLOUD & INFRASTRUCTURE OPERATIONS ANALYST Job in Cyberjaya, Selangor, Malaysia
Logicalis Asia Pacific
Cyberjaya, Selangor, Malaysia
AIA hiring Manager, Cloud Services Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
AIA
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Singtel hiring Engineer, Cloud Infrastructure (AWS/ Azure) Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Singtel
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Singtel Group hiring Engineer, Cloud Infrastructure (AWS/ Azure) Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Singtel Group
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Fairwork hiring Senior Cloud Infrastructure & DevOps Engineer Job in , Penang, Malaysia, Penang, Malaysia
Fairwork
, Penang, Malaysia, Penang, Malaysia
Shiji Group hiring Senior Cloud Infrastructure Engineer [AWS] Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Shiji Group
Kuala Lumpur, Kuala Lumpur, Malaysia
Singtel hiring Cloud Infrastructure Engineer (Azure/ AWS) Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Singtel
Kuala Lumpur, Kuala Lumpur, Malaysia
Singtel hiring Engineer, Cloud Infrastructure (AWS/ Azure) Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Singtel
Kuala Lumpur, Kuala Lumpur, Malaysia
Searce Technologies Inc hiring Lead Cloud Consultant Job in Cyberjaya, Selangor, Malaysia
Searce Technologies Inc
Cyberjaya, Selangor, Malaysia
Hays hiring Cloud Security Lead Job in malaysia, malaysia, Malaysia
Hays
malaysia, malaysia, Malaysia
Cloud Kinetics hiring Cloud Operations Lead Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Cloud Kinetics
Kuala Lumpur, Kuala Lumpur, Malaysia
Accenture Southeast Asia hiring Cloud Tech Lead Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Accenture Southeast Asia
Kuala Lumpur, Kuala Lumpur, Malaysia
Businesslist hiring IT Infrastructure Team Lead Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Businesslist
Kuala Lumpur, Kuala Lumpur, Malaysia
Marriott hiring Guest Services Associate I Job in Kuala Lumpur, , Malaysia
Marriott
Kuala Lumpur, , Malaysia
Marriott hiring Guest Services Associate I Job in Kuala Lumpur, Malaysia, Malaysia
Marriott
Kuala Lumpur, Malaysia, Malaysia
Oliver James hiring Project Manager - Migration to Cloud - Infrastructure Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Oliver James
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Unlock Your Lead I Potential: Insight & Career Growth Guide


Real-time Lead I Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Lead I in Bayan Lepas, Malaysia, highlighting market share and opportunities for professionals in Lead I roles.

3743 Jobs in Malaysia
3743
108 Jobs in Bayan Lepas
108
Download Lead I Jobs Trends in Bayan Lepas and Malaysia

Are You Looking for Lead I Cloud Infrastructure Services Job?

Great news! is currently hiring and seeking a Lead I Cloud Infrastructure Services to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UST adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Lead I Cloud Infrastructure Services Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bayan Lepas. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Lead I Cloud Infrastructure Services?

Key qualifications for Lead I Cloud Infrastructure Services typically include Engineering and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Lead I Cloud Infrastructure Services?

To improve your chances of getting hired for Lead I Cloud Infrastructure Services, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Lead I Cloud Infrastructure Services Job Success

UST interview tips for Lead I   Cloud Infrastructure Services

Here are some tips to help you prepare for and ace your Lead I Cloud Infrastructure Services job interview:

Before the Interview:

Research: Learn about the UST's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Lead I Cloud Infrastructure Services interview at UST, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the UST's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Lead I Cloud Infrastructure Services Positions

Setting up job alerts for Lead I Cloud Infrastructure Services is easy with Malaysia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!