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Urgent! Manager / Assistant Manager, ePension Operations (HK Support) open_in_new Job Opening In Kuala Lumpur – Now Hiring iFAST

Manager / Assistant Manager, ePension Operations (HK Support) open_in_new



Job description

Overview

Manager / Assistant Manager, ePension Operations (HK Support)

Responsibilities

  • Assist in establishing the infrastructure for pension administration.

  • Design and implement the operational framework for the ePension digital platform.

  • Ensure all operational activities align with relevant regulations and guidelines.

  • Collaborate with both external and internal project owners and stakeholders to guarantee the delivery of high-quality results.

  • Oversee daily operations to maintain efficiency by closely monitoring workflow processes.

  • Track process productivity to ensure Service Level Agreements (SLAs) are met and ensure the team consistently delivers high-quality service by meeting established SLAs.
  • Provide guidance and coaching to team members on technical skills.

  • Regularly update the team, ensuring they are informed of individual and departmental performance goals and achievements.

Requirements

  • At least 3 years of experience in operations is required.

  • Minimum of 1 year in a managerial role.

  • Ability to multitask, manage time efficiently, work under pressure, and meet strict deadlines while maintaining attention to detail in a fast-paced environment.

  • Strong analytical, interpersonal, and communication skills.

  • Excellent command of spoken and written English and Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking internal or external parties.

  • Process diploma or degree in Finance, Banking, Investment, Mathematics, Statistics, IT, or any related field.

  • Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.

  • 5.5-day work week: Monday to Friday (full day) and Saturdays (half day).

  • 100% work in office.

    Able to work on shift arrangement.

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Required Skill Profession

Management & Operations



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