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Urgent! Manager, Customer Engagement Position in Selangor - Colgate-Palmolive Company
No Relocation Assistance Offered
Job Number #168695 - Selangor, Selangor, Malaysia
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition.
Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet.
Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals.
Together, let's build a brighter, healthier future for all.
Overview
As the Manager, Customer Engagement, you will be responsible to lead the customers' strategy in the Demand - Customer Engagement function for Customers based in Malaysia.
What you will do:
Leads the Supply Chain initiatives engagement with the customers focusing on Order-To-Invoice efficiency, and service KPI such as On time, Case fill, Returns.
Closely works with Customer Development teams on collaborative Atlas planning, identifying inconsistencies in volume estimates based on historical trends
Monitors the shipment Vs Atlas planned volume of key SKUs, shares the tracking and recommended actions for decision making.
Collaborates with the Customer Development teams and Customers to identify logistics network optimization, processes improvements to maximize on-shelf availability and optimize cost
Communicates proactively with Customer Development teams and customers when supply execution issues are experienced to manage customer expectations.
Responsible for collaborative end to end solutions that leverage joint capabilities and expertise in support of Colgate’s Customer Development and Customer Service strategies
Monthly engagement with customers to drive aligned joint initiatives
Lead replenishment strategy and processes by partnering with Customers to ensure orders are placed timely at the right level and timely replenishment to warehouses
Engage Customers to enhance service levels and customer satisfaction
Work closely with Customer Development team on Atlas planning, identify inconsistencies in volume estimates based on historical trends to improve forecast accuracy
Monitor performance metrics (KPI’s) to understand service and efficiency trends and identify improvement opportunities Shares performance information with the Team to develop collaborative approaches for improvement
Coordinate cross-functional work teams to eliminate root causes of Customers supply chain inefficiencies and Out of Stocks (OOS)
Minimum Requirements:
5 years experience in Customer Engagement or Customer Service business partnering experience in a Multinational Company, preferably in a FMCG setup
Strong analytical skills and understanding of Financial Statement impact, Business Insights, Business Perspective and etc
Proactive in highlighting & identifying gaps in our processes or plans and able to put forth recommendations with factual reasoning
Good communication and presentation skills in English
Enjoy working cross-functionally and leverage on network to drive results
Detail -oriented while keeping sight of the big picture, self-driven
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging.
We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities.
Please complete this should you require accommodation.
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Unlock Your Manager Customer Potential: Insight & Career Growth Guide
Real-time Manager Customer Jobs Trends in Selangor, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Manager Customer in Selangor, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 27596 jobs in Malaysia and 924 jobs in Selangor. This comprehensive analysis highlights market share and opportunities for professionals in Manager Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Colgate-Palmolive Company is currently hiring and seeking a Manager, Customer Engagement to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Manager, Customer Engagement Jobs Selangor.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Colgate-Palmolive Company adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Manager, Customer Engagement Jobs Malaysia varies, but the pay scale is rated "Standard" in Selangor. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Manager, Customer Engagement typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Manager, Customer Engagement interview at Colgate-Palmolive Company, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Colgate-Palmolive Company's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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