Manager, ERP

Job description

About the Role
As Manager, ERP, you will serve as the system owner and subject matter expert for Oracle NetSuite across all Carsome entities.

Your responsibilities span daily administration, front-line support, user onboarding, reporting, and vendor coordination — all while supporting the broader vision of enabling ERP-led process optimization and automation.

You will work closely with Finance, Procurement, and other key stakeholders to align NetSuite capabilities with business needs and to continuously improve system usability, control, and performance.

This role offers the opportunity to contribute meaningfully beyond Level 1 support — helping shape how ERP delivers value across the organization
Your Day-to-Day
As the Manager, ERP, you will be responsible for ensuring the smooth, secure, and scalable operation of Oracle NetSuite across Carsome's entities.

While you will provide direct day-to-day support, this role also expects you to drive continuous improvement through system optimization, automation, and stakeholder collaboration.
ERP Ownership & Support

+ Serve as the primary system owner and internal subject matter expert (SME) for Oracle NetSuite.


+ Provide Level 1 and Level 2 support for ERP users across all business units, including troubleshooting, user access, configuration, and saved searches.


+ Administer core NetSuite components: roles, workflows, dashboards, saved searches, KPIs, approval flows, and other key configurations.


+ Liaise with external vendors for complex issues and enhancements, ensuring effective escalation management and SLA compliance.


Business Cycle & Compliance Support

+ Support critical business cycles (e.g., month-end closing, year-end reporting, audit cycles), ensuring system readiness and accurate data capture.


+ Maintain system documentation, runbooks, audit trails, and controls to support internal policies, compliance efforts, and external audit requirements.


ERP Optimization & Automation

+ Identify and implement workflow automation opportunities, leveraging platforms such as Workato to enhance accuracy, reduce manual intervention, and streamline data flow across integrated systems.


+ Collaborate with Finance, Procurement, and related teams to enhance process efficiency, improve reporting capabilities, and support evolving operational needs.


Stakeholder Engagement & Enablement

+ Actively engage with business users to understand ERP pain points and deliver solutions that enhance usability, adoption, and reporting accuracy.


+ Lead the onboarding and training of new users, ensuring they are equipped to effectively utilize ERP tools and reports.


+ Translate business requirements into ERP configurations or enhancements, acting as the bridge between operations, finance, and technology.


Platform Stewardship

+ Ensure Carsome's ERP platform continues to scale effectively with the business — focusing on resilience, usability, security, and long-term maintainability.


+ Monitor system health and proactively identify areas for performance tuning or future enhancements.

Your Know-How A.

Qualifications & Certifications

+ Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related discipline.


+ Preferred certifications:


+ Oracle NetSuite Administrator


+ ITIL Foundation v3 (or later) for structured support and service management.


+ Exposure to automation platforms such as Workato is highly valued.



B.

Experience

+ 5–7 years of hands-on experience in ERP support and administration, with at least 3 years directly managing and configuring Oracle NetSuite.


+ Proven experience scaling ERP platforms across entities, including user adoption growth, configuration optimization, and reporting enhancement.


+ Strong understanding of business operations in Finance, Procurement, and related domains, with the ability to translate business requirements into system solutions.


+ Track record of implementing workflow automations, integrations, and data governance measures to drive operational efficiency.


C.

Technical & Functional Competencies

+ Proficiency in NetSuite administration: user roles, permissions, saved searches, dashboards, KPIs, and workflow automations (SuiteFlow).


+ Experience working with integration platforms (e.g., Workato, Celigo, Boomi) to connect NetSuite with external systems.


+ Strong grasp of ERP control frameworks including audit trails, approval hierarchies, and compliance support.


+ Ability to manage vendors effectively, track SLA performance, and oversee escalated issue resolution.


+ Excellent analytical, documentation, and stakeholder communication skills — with a proactive, solution-oriented mindset.

Required Skill Profession

Other General