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Urgent! Manager, Operational Risk Systems & Analytics –Global Risk Oversight Job Opening In Kuala Lumpur – Now Hiring RBC

Manager, Operational Risk Systems & Analytics –Global Risk Oversight



Job description

Job Description

This position combines a customer service mindset with technical system experience to support application users.

The primary role is to act as the first point of contact for customer inquiries, monitor and resolve automated reporting and dashboarding issues, and maintain a high level of client service.

The successful candidate will analyze tickets, replicate problems, collaborate across teams to drive issues to completion, and provide feedback to improve documentation.

Responsibilities

  • Answer client queries and provide basic direction and training on common issues, including user access management
  • Perform Level 1 & Level 2 support
  • Perform root cause analysis, including duplication of the issue, to identify the problem and share findings with team members
  • Perform monitoring activities, including confirmation of scheduled reporting jobs and dashboard updates
  • Log and resolve incidents with the production application in a timely manner
  • Act as an integrator to ensure execution activities are seamlessly executed
  • Produce daily reports highlighting the status of the applications across several dimensions
  • Triage product queues and prioritize issues according to their severity
  • Provide feedback to supervisors and managers regarding unclear processes that require change
  • Support the promotion of changes into the production environment, including User Acceptance Testing and Post Implementation Verification
  • Participate in project and team meetings; interact and collaborate with team members
  • Support the director with documentation of program insights, identifying opportunities and action plans to maximize productivity and maintain the RBC brand
  • Provide tactical execution of strategic priorities, process improvements and disciplines to achieve best‑in‑class operational risk capabilities

Must Have

  • Excellent written and verbal communication skills
  • Customer service mindset
  • Experience routinely working with and switching between multiple technology systems
  • Experience manipulating data in Excel
  • Extremely detail‑oriented with the ability to manage and prioritize work
  • Previous technical support or customer service experience
  • Experience with Jira and Confluence
  • Experience with Governance, Risk and Compliance tools (e.g., Archer) is an asset
  • Team‑player with a strong work ethic and positive attitude
  • Ability to operate in a fast‑paced environment

Additional Job Skills

  • 1st Line Support
  • Apache Airflow
  • Confluence Administration
  • Customer Service Management
  • Data Manipulation
  • Detail‑Oriented
  • Incident Management
  • Incident Response
  • Issue Management and Remediation (IMR) Process
  • JIRA Tool
  • Management Reporting
  • Production Environment
  • Root Cause Problem Solving
  • Tableau (Software)
  • Teamwork
  • Technical Support
  • Unix
  • User Account Management

Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: GROUP RISK MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date:

Application Deadline: (Applications accepted until 11:59 PM on the day prior to the deadline)

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.

Maintaining a workplace where our employees feel supported to perform at their best, collaborate, drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Required Skill Profession

Finance



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