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Urgent! Manager - Personal Financial Services (Customer Service & Operations) Job Opening In BUKit Mertajam – Now Hiring Hong Leong Bank Berhad
If you are looking to excel and make a difference, take a closer look at us…
We are currently seeking Customer Service & Operations Managers to join our Branches.
Reporting to the Branch Manager, you will be responsible for the both the execution and control of branch financial transactions.
Will accept and process transactions directly from customers during peak periods.
Approves higher value transactions for junior staff.
Will manage subordinate Tellers and Customer Service Executives daily activities.
Executes back office processing and control functions when not directly serving customers or managing staff.
The primary responsibility of the role includes (but is not limited to):
Champions service performance within the branch (queue management, complaint handling, customer experience).
Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors.
Staff Capacity planning (staff leave administration & relief arrangements).
Comply to Bank’s internal control and procedures.
Ensure Self-Audit Check is carried out diligently as required.
Relief functions as and when required (BM).
Oversees the Day to Day Activities of Subordinate Tellers and Customer Service Executives.
Train and coach Tellers and Customer Service Executives.
Represent HLB in relationship building with community.
Process improvement and cost down initiatives.
The successful candidate should be able to demonstrate the following selection criteria:
Minimum Diploma/Degree Holder.
SPM/STPM with related working experience.
Service Oriented Mindset.
Strong Cross-selling experience.
Banking operations, knowledge in FSA, ECM, ABM Rules, BASEL II.
Good interpersonal and communication skills.
Strong organization and planning skills.
Related working experience in Branch Banking Operations.
Required Certification/Licensing : PCE (general) and PCE (life).
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Unlock Your Manager Personal Potential: Insight & Career Growth Guide
Real-time Manager Personal Jobs Trends in Bukit Mertajam, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Manager Personal in Bukit Mertajam, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 21661 jobs in Malaysia and 29 jobs in Bukit Mertajam. This comprehensive analysis highlights market share and opportunities for professionals in Manager Personal roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hong Leong Bank Berhad is currently hiring and seeking a Manager Personal Financial Services (Customer Service & Operations) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Manager Personal Financial Services (Customer Service & Operations) Jobs Bukit Mertajam.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hong Leong Bank Berhad adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Manager Personal Financial Services (Customer Service & Operations) Jobs Malaysia varies, but the pay scale is rated "Standard" in Bukit Mertajam. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Manager Personal Financial Services (Customer Service & Operations) typically include Supervisors Of Office And Administrative Support Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Manager Personal Financial Services (Customer Service & Operations) interview at Hong Leong Bank Berhad, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hong Leong Bank Berhad's products or services and be prepared to discuss how you can contribute to their success.
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