If you are looking to excel and make a difference, take a closer look at us…
The Portfolio & CRM Manager is responsible for the customer interaction strategy and roadmap, driving performance through the business to achieve a cohesive and optimal experience for all customer segments across touchpoints with the objective of nurturing and relationship deepening to grow CASA balances.
The manager’s responsibility includes the development of customer onboarding engagement plans and programs to shift CASA behaviors which promotes transactions for high customer stickiness.
The manager is responsible for the ideation, execution and tracking of campaigns for attainment of business targets.
The manager should also strive to drive improvements in practices across customer touch points which includes (but is not limited to) Connect Internet Banking and Connect App.
The manager will work closely with the members from the CASA Product & Acquisition team, PFS Digital, Analytics, DIO as well as PFS business line teams to identify opportunities to develop new or enhance existing digital interactions with customers.
The ideal candidate is passionate about customer experience and thrive in fast paced environment.
This role will require strong business acumen and communication skills while engaging with a wide variety of audiences at technical, business and executive levels.
This role reports into the Head, Product Management (CASA).
Key Responsibilities and Accountabilities
Functional
Managerial
To put our customers first, provide superior advice, products & services and always act with the highest level of integrity.
To create an achievement oriented working environment.
To provide outstanding people the best opportunity to realize their potential.
To embed open communication, transparency & fairness.
Organizational
Responsibility to our ETB customers – put HLB’s long term interests ahead of our short-term gain Respect the HLB culture and take an active role in the communities Continuous effort to improve business in support of building brand awareness and improving customer experience.
Jobholder Requirements
Indicate the minimum requirements expected of a jobholder in order to perform the job satisfactorily
Education/Qualification
Experience/Requirements