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Manager, Power Platform Position in Kuala Lumpur - AIA


Job description

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you.

Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day.

We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Technically sound to perform day to day support involving business application incident investigation, capable of explaining root caused and solution offering to stakeholder and guide team members throughout the cycle.
  • Monitor and managing Power Platform support tickets to ensure optimal service.
  • Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
  • Accountable for compliance which covers SLA and governance controls.
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service.
  • New technology exploration, PoC with demo, and build quick win app to promote ideation to cross sale and upsell business transformation along with manager.
  • Developing a deep understanding of on-going Power App business initiatives to gain insights into the scope of service transition.
  • Taking accountability for service performance, meeting customer expectations and driving future demand.
  • Assist in go-live and conversion planning, go-live activities and turnover to production support ensuring that new associated processes and work flow are identified, documented and disseminated to the team.
  • Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AIA adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Malaysia laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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