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Manager Technical Support Job Opening In George Town – Now Hiring Zebra


Job description

Remote Work: Hybrid


Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better.

United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected.

Drawing from our unique perspectives, we collaborate to deliver on our purpose.

Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally.

We’ve only begun reimaging the future – for our people, our customers, and the world.

Oversees the work of supervisors and front line agents engaged in resolving problems with customers via telephone, email or chat sessions using full technical product knowledge and interpersonal skills.

Manages the effective operation of the Technical Support Team.


Responsibilities:
  • Manages the activities of a team with the responsibility for driving results, managing costs and supporting the development of staff and processes.
  • Provides guidance and coaching to supervisors and team members within the framework of established company policies.
  • Handles and resolves critical escalations from all points of contact, including customer, partner and internal parts of the organization.
  • Analyzes metrics and identifies key needs within the structure of the team to maintain the support provided.
  • Manages direction to technicians and supervisors in the application of process, procedures, and troubleshooting /repair of complex instruments or testing equipment.
  • Ensures resources maintain compliance with quality process and standards.
  • Establishes and maintains lines of communication with engineering and software development on design, reliability and maintenance issues; reports trends, identifies urgent crises and recommends solutions to complex issues.
  • Manages and champions trainings to improve technical knowledge of the support team; ensures technicians are properly trained and able to provide accurate and responsive solutions.
  • Estimates timeframes for complex projects and oversee the completion of assignments within specified time, quality, and cost parameters.
  • Identifies process improvement and verification activities; develops and applies technical and quality improvement techniques.
  • Demonstrates strong customer service, communication and problem solving skills.

Qualifications:

Preferred Education

  • Bachlor’s Degree (or equivalent vocational qualification/experience)

Preferred Work Experience (years)

  • 8-12 years’ experience including minimum 2 years as team lead / supervisor

Key Skills and Competencies

  • Background in technical support preferred
  • Fluent level of English (written and verbal) as well as local language as applicable
  • Advanced level skills in Microsoft business applications including Word, Excel and Outlook
  • Customer service values / orientation
  • Advanced knowledge of the region and / product lines supported
  • Strong leadership skills coupled with a desire and ability for continuous learning / self-development
  • Role model level professional work behaviors (attendance, teamwork, time management)
  • Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
  • Intermediate to advanced presentation skills
  • Sound reasoning and decision-making ability; strong analytical skills

Position Specific Information
Travel Requirements: 20%
FLSA (U.S. only): Exempt
Physical requirements and working conditions will vary by position and should be described as
appropriate.



To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts.

Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system.

Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system.

If you are a victim of identity theft contact your local police department.

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Manager Technical Potential: Insight & Career Growth Guide


Real-time Manager Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Manager Technical in George Town, Malaysia, highlighting market share and opportunities for professionals in Manager Technical roles.

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Are You Looking for Manager Technical Support Job?

Great news! is currently hiring and seeking a Manager Technical Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zebra adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Manager Technical Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in George Town. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Manager Technical Support?

Key qualifications for Manager Technical Support typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Manager Technical Support Job Success

Zebra interview tips for Manager Technical Support

Here are some tips to help you prepare for and ace your Manager Technical Support job interview:

Before the Interview:

Research: Learn about the Zebra's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Manager Technical Support interview at Zebra, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Zebra's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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