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Urgent! Mandarin Speaking Customer Service Representative - Salary up to MYR 6000 - Penang Position in Perak Malaysia - TP

Mandarin Speaking Customer Service Representative Salary up to MYR 6000 Penang



Job description

Mandarin Speaking Customer Service Representative - Penang

Job Type: Full-time

Compensation: Competitive Salary + Language Allowance + Health Benefits

Salary Package: up to MYR 6000

Key Responsibilities

  • Handle customer inquiries via voice, email, and chat in Chinese
  • Provide accurate information, guidance, and follow-up on patient cases and service requests
  • Ensure timely resolution of queries while maintaining high customer satisfaction
  • Document interactions in CRM systems accurately and thoroughly
  • Coordinate with internal teams and escalate cases when necessary

Requirements

  • Fluent in Chinese
  • Good English communication skills (for internal communication and training)
  • Previous experience in call center or customer service is a plus
  • Excellent communication and interpersonal skills
  • Willingness to work on night shifts, including weekends and public holidays
  • Currently based in Malaysia or open to relocating in Malaysia

What We Offer

  • Competitive base salary + allowances
  • Opportunity to work from home for the first 6 months
  • Relocation support to Johor after the initial remote period (for expats)
  • Professional training and career growth opportunities
  • A diverse and inclusive workplace with supportive team culture

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Required Skill Profession

Management & Operations



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