Marine Service Coordinator APR

Job description

Marine Service Coordinator APR

Requisition ID: 46487

Job Location(s):
Petaling Jaya, MY

Employment Type: Full Time

Segment: Danfoss Power Electronics and Drives Seg

Job Function: R&D, Technology and Engineering

Work Location Type: Hybrid

**The Impact You'll Make**

Danfoss is looking for a **Marine Service Coordinator** who will be responsible for ensuring the smooth and efficient delivery of **Danfoss Drives** service to our maritime customers.

This involves coordinating service activities, acting as a liaison between customers, service technicians, and internal departments, and ensuring timely and effective communication throughout the service process.

This role is key in establishing a good level of collaboration between country teams and other Digital & Lifecycle Services (DLS) teams.

The role accelerates development of service capabilities in the Asia-Pacific region (APR) for Danfoss and Danfoss’ service channels which helps us to differentiate from our competition.

To succeed in this position, you need to be customer, service and solution minded.

It will also be important to have technical know-how of Danfoss Drives and applications.

**What You’ll Be Doing**

+ Manage service requests for project services (commissioning, resource planning) and ad-hoc services (technical support, troubleshooting and repair).
+ Coordinate service cases from handover to the end including escalations and any necessary permits or documentation.
+ Ensure the successful outcome of service together with all internal and external stakeholders.
+ Act as the primary point of contact for customers throughout the service process from service request to case closure.
+ Liaise between project team, customer and DLS technical experts when supporting cases.
+ Maintain accurate records of service requests, work orders, customer interactions, and service reports using Danfoss system tools.
+ Identify opportunities to improve service processes, streamline operations, and enhance customer satisfaction.

**What We're Looking For**

+ Bachelor’s degree / polytechnic graduate in electrical / mechatronics / automation engineering.
+ 2 or more years of relevant working experience.
+ Experience in service coordination or customer service role.
+ Willingness to continuously develop technical knowledge in drive products and applications to support evolving business needs
+ Demonstrated ability and commitment to building relationships and trust across product and technical support teams globally, with a focus on continuous improvement in cross-cultural collaboration
+ Strong verbal and written communication skills in English.
+ Experience in working for matrix management, cross-functional collaboration.

**What You'll Get from Us**

1.

We promote from within and support your learning with mentoring, training, and access to global opportunities.
2.

You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.

Your well-being matters to us.
3.

We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4.

You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more.

These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

**Ready to Make a Difference?**

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

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Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment.

We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933.

Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment.

We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933.

Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Required Skill Profession

Other General