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Urgent! Network Operation Centre (NOC) Engineer Position in Kuala Lumpur - EPS

Network Operation Centre (NOC) Engineer



Job description

Responsibilities:

  • Monitor and maintain the performance of CDN, cloud services to ensure compliance with Service Level Agreements (SLAs).


  • Investigate critical alerts and restoring normal operations.


  • Document and track network issues, contributing to a knowledge-based system.


  • Provide first-level IT support to internal teams, addressing hardware, software, connectivity issues, etc.


  • Supervise and enforce the process of granting access to systems while ensuring compliance with security protocols.


  • Assess the potential impact of maintenance activities on nodes

  • Monitor and address cases involving copyright violations, illegal content, and other abuse activities.


  • Participate in projects

  • Provide support via email, web portals, and occasionally over the phone.


  • Collaborate with escalation teams to resolve service issues efficiently.


  • Adhere to company processes and undertake additional duties as needed.


  • Requirements:


  • Malaysians only.


  • Bachelor’s degree in Computer Science/Information Technology, or equivalent.


  • Domain experiences desired: Linux, RHCSA, HTML, CCNA, DNS, TCP/IP.


  • Experienced level: 0-3 years

  • Open to Fresh graduates; internship experience in NOC/IT support, or enterprise technical support roles is a plus.


  • Ability to work 12-hour rotating shifts, including weekends & Public Holidays.


  • Proficiency in English (written and spoken); Mandarin is a plus.


  • Strong analytical and problem-solving abilities.



  • Sub Specialization : Information Technology;Others Type of Employment : Permanent Minimum Experience : Fresher Work Location : Kuala Lumpur

    If you encounter difficulties, please click here for technical assistance.



    Required Skill Profession

    Computer Occupations



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