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Urgent! Non-voice Customer Support Representative Job Opening In Malaysia – Now Hiring Channelwill

Non voice Customer Support Representative



Job description

We are one of the leading e-commerce solutions providers from Shopify, committed to delivering top-notch services and support to our valued clients.

As part of our continued growth, we are seeking a dedicated and experienced Non-Voice Customer Support Representative to join our dynamic Human Resources team.

The Role

  • Respond to customer inquiries and provide technical assistance in a timely and professional manner.

  • Address customer concerns, resolve issues, and ensure high customer satisfaction levels.

  • Troubleshoot and provide solutions for technical problems related to our own Shopify applications.

  • Multitask effectively, managing multiple customer interactions simultaneously while maintaining quality support.

  • Demonstrate exceptional communication skills to ensure clarity and precision in all customer interactions.

  • Collaborate with other team members to share knowledge and provide continuous improvement suggestions.

  • Maintain a detailed record of customer interactions, issues, and resolutions for reference and reporting purposes.

Ideal Profile

Important Note: Due to specific business requirements, we are currently considering candidates only from the following locations: Malaysia, Thailand, Laos, Vietnam, Pakistan, India, Philippines, Kenya, and Morocco.

  • Minimum 1 year of experience in a BPO/customer support role
  • Strong analytical skills to identify customer issues and provide effective solutions.

  • Technical proficiency, including familiarity with the Shopify platform and other e-commerce tools.

  • Ability to multitask efficiently without compromising the quality of customer support.

  • Excellent written communication skills in English, with the ability to convey complex information clearly and concisely.

  • Detail-oriented with a keen eye for accuracy and consistency in all interactions.

  • Empathy and patience to deal with diverse customer needs and concerns.

  • Adaptability to work in a fast-paced and dynamic environment.

  • Proven ability to work independently and as part of a team, displaying a strong sense of responsibility and ownership.

  • Familiarity with eCommerce processes and industry trends is a plus.

  • Familiarity with programming language is a plus.

  • Familiarity with team management is a plus.

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • A role that offers a breadth of learning opportunities

The base pay range for this role is $3,600.00/yr - $4,800.00/yr.

Note that your actual pay will be based on your skills and experience.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries: IT Services and IT Consulting, Software Development, and Information Services

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Required Skill Profession

Management & Operations



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