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Urgent! Officer, Customer Service (ELM) Position in Shah Alam - Sime Darby Property Berhad

Officer, Customer Service (ELM)



Job description

Requirements

Job Purpose

  • To provide customer service work for the unit assigned.

  • Performs customer services related works and office support activities.

    Duties includes handing over of keys process, answering phone calls, updating data in Salesforce system and manage filing system.
  • TNB Syabas Transfer names (Individual units).
  • Payment process for TNB Syabas & IWK bills (Street light, guard post, gerai & etc).
  • Refund deposit for TNB Syabas account (old ac and revoke case).
  • To process documentation for new meter registration for late buyer or cancel unit.
  • Assist on admin’s works.

Job Responsibilities

  • To prepare purchaser’s individual file prior to handing over of keys.
  • To answer phone calls at TCS office and to attend to complaints by purchasers/walk-ins and phone calls.

  • To arrange for purchaser’s appointment for the handing over of keys.
  • Prepare and arrange Hand Over Kit.
  • To carry out handing over of keys process.
  • To create handing over case in Salesforce system and to update/close the case.
  • To liaise and coordinate with the purchasers, Technical Supervisor, Inspector of Works and Contractor’s representative and also inter-departmental with regards handing over of keys, complaints and renovation works.
  • To manage and update data in Salesforce system with regards to handing over of keys and complaints matters.
  • To reply to purchasers’ email and to prepare draft of outgoing correspondence to customer for superior’s review.
  • To manage purchaser’s individual file.
  • To prepare memo to finance for cheque requisition (Transfer names).
  • Email all TNB Syabas monthly bills to finance for payment.
  • To updates payment to TNB once payment voucher is received from finance.
  • To prepare TNB and Syabas termination form for refund purpose.
  • To TNB and Syabas when needed for transfer name of bills & new meter registration.
  • Other works related to customer service as and when instructed by superior.

Education/ Professional Qualification

  • SPM/STPM OR Diploma Holder
  • Certification on Customer Relation Management is an added advantage

Professional Experience

  • 5 years of relevant working experience


Required Skill Profession

Information And Record Clerks



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