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Urgent! Operation and Support Engineer (f/m/d) Job Opening In Kuala Lumpur – Now Hiring ng-voice GmbH

Operation and Support Engineer (f/m/d)



Job description

About us

Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.

As part of the operation and delivery team, you’ll play a key role in shaping the voice of ng-voice.

Together, we devise innovative strategies to grow ng-voice's brand, attract new customers and keep existing clients excited about our products.

The role can be located in Malaysia.

Tasks

What you’ll do:

  • Continuous operations of the solution.

  • Support client’s tech teams 24/7 via an online portal, phone, email, and chat.

  • Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.

  • Troubleshoot IMS Telco or Cloud-related issues.

  • Keep clients updated on the progress.

  • Continuously monitor the deployed solutions.

  • Continuously improve internal processes and KPI.

Requirements

Our Ideal new colleague:

  • Experience with Linux machines (setup, admin, operation).

  • Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques.

  • Debugging and tracing skills (Wireshark).

  • You are experienced with IMS.

  • Very goodcommunication and customer handling skills.

  • Fluency in English.

  • Available to work in rotating shifts
  • Experience providing support to technical clients and their teams.


Nice to have

  • Knowledge ofsignalingstandards and protocols such as SIP and Diameter.

  • Experience with Kubernetes administration.

  • Workedwith publiccloudslike AWS and GCP.

  • Experience in mobile networks (EPC and 5G).

Benefits

A little more about our culture and why you should join

  • Work-Life-Balance is a priority: Flexible working that suits you - we live and breathe a hybrid remote culture anddon'tmind where and when you work
  • We are committed to building a diverse team thatrepresentsa variety of backgrounds, perspectives, and skills in a traditionally notvery diverseindustry
  • We offer you the culture of a fast-growing start-up with the maturity of an enterprise company
  • We are more interested in your experience and knowledge than formal degrees
  • Entrepreneurial culture and flat hierarchies
  • Mobility benefit, fitness benefit, language class benefit and wellness benefit (for full-time employees)
  • Home office budget (for full-time employees)

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Required Skill Profession

Engineering



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