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Urgent! Operation and Support Engineer (f/m/d) Position in Malaysia - ng-voice GmbH

Operation and Support Engineer (f/m/d)



Job description

About us

Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions accessible to operators and enterprises aiming to deploy future-proof networks.

As part of the operation and delivery team, you’ll play a key role in shaping ng-voice's voice.

Together, we devise strategies to grow our brand, attract new customers, and excite our existing clients about our products.

The role can be located in Malaysia.

Tasks

What you’ll do:

  1. Ensure the continuous operation of the solution.

  2. Support clients’ tech teams 24/7 via online portal, phone, email, and chat.

  3. Manage incidents to resolve issues within the SLA, escalating when necessary.

  4. Troubleshoot IMS Telco or Cloud-related issues.

  5. Keep clients updated on progress.

  6. Monitor deployed solutions continuously.

  7. Improve internal processes and KPIs regularly.

Requirements

Our ideal candidate has:

  • Experience with Linux setup, administration, and operation.

  • Knowledge of networking infrastructures including routing, switching, firewalls, and load balancing.

  • Debugging and tracing skills (Wireshark).

  • Experience with IMS.

  • Excellent communication and customer handling skills.

  • Fluency in English.

  • Availability to work in rotating shifts.

  • Experience supporting technical clients and teams.

Nice to have:

  • Knowledge of signaling standards and protocols such as SIP and Diameter.

  • Experience with Kubernetes administration.

  • Experience with public clouds like AWS and GCP.

  • Experience in mobile networks (EPC and 5G).

Benefits

Why join us:

  • Work-Life Balance: Flexible, hybrid remote work culture.

  • Diverse team committed to inclusion.

  • Culture of a fast-growing startup with enterprise maturity.

  • Experience and knowledge valued over formal degrees.

  • Entrepreneurial culture with flat hierarchies.

  • Benefits include mobility, fitness, language classes, wellness, and home office budget for full-time employees.

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Required Skill Profession

Engineering



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