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Urgent! Operation Senior Associate (Japanese speaker) JLPT N1 Position in Kuala Lumpur - Hytech

Operation Senior Associate (Japanese speaker) JLPT N1



Job description

Operation Senior Associate (Japanese speaker) JLPT N1

Hytech Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

  • Process client requests and resolve issues via live chat and email through the CRM system with accuracy and attention to detail.

  • Escalate issues to the appropriate specialist when needed via Zendesk or Freshworks.

  • Update clients on their request status.

  • Verify documents submitted by clients on an hourly basis.

  • Prepare and interpret reports and documentation as required with acceptable detail and accuracy.

  • Attend company seminars and meet required assessment targets to understand the company’s business functions and roles.

  • Achieve quarterly KPI targets set by the customer support manager.

  • Perform other ad hoc tasks assigned by the customer support manager.

Key Requirements

  • Excellent command of Japanese, both spoken and written; JLPT N1 level or equivalent preferred.

  • Ability to work under pressure and adapt to a fast-paced, multitasking environment.

  • Strong analytical skills; able to identify issues and opportunities through data.

  • Fast learner with strong self-learning ability; capable of acquiring necessary knowledge and tools efficiently.

  • Strong problem-solving and independent thinking skills; detail-oriented, responsible, and reliable in execution.

  • Proactive, hardworking, with a positive attitude; able to collaborate well in a team.

  • Prior experience in customer support or operations within the finance or IT industry is a plus.

  • This position requires working in rotating shifts, with compensatory time off provided per company policy.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Customer Service

Industries

Desktop Computing Software Products and IT System Custom Software Development

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Required Skill Profession

Management & Operations



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