(
Daily Outlet Operations
- Open and close the outlet according to SOPs.
- Ensure all attractions are operational and reset-ready.
- Monitor the day’s bookings and session schedules for smooth flow.
- Brief Game Marshals and staff before shifts.
- Ensure customer flow is efficient — from check-in to game start, to debrief and exit.
2.
Team Supervision
- Supervise Game Marshals, ensuring they follow SOPs, safety protocols, and game flow.
- Conduct on-shift training and refreshers.
- Assist in scheduling and shift planning based on peak hours and bookings.
- Step in as Marshal or Facilitator during manpower shortages.
3.
Attraction & Equipment Monitoring
- Conduct pre-opening game checks and report malfunctions to tech support.
- Ensure equipment are functioning, clean, and restocked.
- Track maintenance schedules and submit requisitions for repairs or replacements.
- Work with Tech team on minor troubleshooting when necessary.
4.
Customer Experience & Conflict Resolution
- Handle customer queries, complaints, and last-minute requests professionally.
- Provide session briefings when needed or guide walk-ins on packages.
- Ensure high standards of service and cleanliness are upheld at all times.
- Collect feedback from players post-session and escalate issues to Ops Manager.
5.
Reporting & Inventory
- Submit daily sales reports, session summaries, and incident logs.
- Monitor stock levels and raise restocking requests.
- Record attendance, shift performance, and outlet issues into the daily operations log.
6.
Support Events & Group Bookings
- Coordinate logistics for large group bookings.
- Liaise with cross team on itinerary, flow, and staff allocation.
- Support setup, check-in, and manage group control during sessions.
(Apply now at #J-18808-Ljbffr