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Operations Process Automation Analyst Position in Kuala Lumpur - Pine Labs Malaysia


Job description

Role Summary

We are seeking an Operations Process Automation Analyst with 1–2 years of experience to support our growing fintech business.

This role is focused on streamlining financial and operational workflows, ensuring seamless integration between our online and offline channels, and driving automation initiatives that improve efficiency, accuracy, and scalability.

You will collaborate closely with operations, risk, compliance, product, and technology teams to design automation solutions that enhance customer experience and operational excellence.

Responsibilities we entrust you with

  • Analyze and document end-to-end fintech operations processes (customer onboarding, KYC/AML checks, payments, settlements, reconciliations, merchant operations, etc.).

  • Identify automation opportunities across online and offline business workflows.

  • Design and implement automation solutions using Power Automate, UiPath, VBA, or Python scripts.

  • Collaborate with product, tech, and compliance teams to ensure automation aligns with regulatory requirements and business objectives.

  • Maintain and monitor automation workflows, ensuring high accuracy and exception handling.

  • Develop and maintain process maps, SOPs, and documentation for automated and manual workflows.

  • Analyze automation results and prepare dashboards/reports showing efficiency gains, risk reduction, and cost savings.

  • Support continuous improvement initiatives in payments, risk monitoring, merchant onboarding, and customer operations.

What matters in the role

  • Education: Bachelor’s degree in Finance, Business Administration, Information Technology, Computer Science, or related field.

  • Experience: 1–2 years in process automation, fintech operations, business analysis, or process improvement.

  • Technical Skills:
  • Hands-on experience with automation tools (UiPath, Power Automate, or equivalent).

  • Strong proficiency in Excel (formulas, pivot tables, VBA/macros).

  • Exposure to scripting/programming languages (Python, SQL).

  • Familiarity with fintech processes such as KYC/AML, digital payments, reconciliations, settlement workflows, merchant operations.

  • Process mapping tools (Visio, Lucidchart, or BPMN).

  • Strong problem-solving skills and analytical mindset.

  • Ability to work in a fast-paced fintech environment with cross-functional teams.

  • Good communication and documentation skills.

Preferred Skills (Nice-to-Have)

  • Prior experience in fintech, banking, or payments industry.

  • Knowledge of compliance/regulatory processes (KYC, AML, PCI DSS).

  • Exposure to API integrations for payments and merchant systems.

What We Offer

  • Opportunity to work at the intersection of fintech, operations, and automation.

  • Exposure to both online and offline business processes in a fast-growing financial ecosystem.

  • A collaborative environment with opportunities to learn from senior automation and fintech experts.

  • Growth path into roles such as Senior Automation Analyst, RPA Developer, or Business Process Manager.

What we Value in Our people

  • You are the CEO of what you do: You show ownership and make things happen
  • You sign your work like an artist: You seek to learn and take pride in the work you do

About Pine Labs Malaysia

Pine Labs is a leading merchant commerce omnichannel platform across India, Southeast Asia, and UAE.

Our deep technology is designed to empower businesses and fuel their entrepreneurial spirit.

We build and host a roster of fintech products, from digital payments to loyalty solutions.

To learn more, please visit

#J-18808-Ljbffr

Required Skill Profession

Management & Operations


  • Job Details

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Unlock Your Operations Process Potential: Insight & Career Growth Guide


Real-time Operations Process Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operations Process in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Operations Process roles.

3718 Jobs in Malaysia
3718
1208 Jobs in Kuala Lumpur
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Download Operations Process Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Operations Process Automation Analyst Job?

Great news! is currently hiring and seeking a Operations Process Automation Analyst to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Pine Labs Malaysia adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Operations Process Automation Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Operations Process Automation Analyst?

Key qualifications for Operations Process Automation Analyst typically include Management & Operations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Operations Process Automation Analyst?

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Interview Tips for Operations Process Automation Analyst Job Success

Pine Labs Malaysia interview tips for Operations Process Automation Analyst

Here are some tips to help you prepare for and ace your Operations Process Automation Analyst job interview:

Before the Interview:

Research: Learn about the Pine Labs Malaysia's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Operations Process Automation Analyst interview at Pine Labs Malaysia, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Pine Labs Malaysia's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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