PLM Configuration Controller

Job description

Overview

Change people's lives and love what you do! Cochlear develops world-leading medical devices that help people hear.

As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other.

Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

As a PLM Configuration Controller, you will play a key role in supporting Cochlear's Product Lifecycle Management (PLM) system.

You'll work closely with global teams to make sure product data is accurate, processes run smoothly, and changes are implemented correctly.

This role ensures that our products meet both regulatory and business needs.

Key Responsibilities:

1. PLM System & User Support
   • Act as the first point of contact for PLM system users, resolving issues and providing expert guidance.
     
     
   • Monitor system tasks and workflows, helping users prioritize and complete their work on time.
     
     
   • Support training activities by helping to prepare user guides and training materials.
     
     
   • Ensure documents and data in PLM are stored and maintained according to company standards.
     
     
   • Act as a super user, offering advice and hands-on help to colleagues.
     
     
2. Data & Reporting
   • Define, collect, and track PLM system metrics.
     
     
   • Generate regular reports showing workflow progress, KPI performance, and overall system use.
     
     
   • Create and distribute ad-hoc reports when requested by management.
     
     
   • Work with the team lead to design new reports to improve visibility of data quality and efficiency.
     
     
3. Data Integrity & Auditing
   • Regularly audit PLM data to spot issues such as duplicates, missing documents, or incomplete records.
     
     
   • Work with users and the Configuration Management Team to correct data and maintain compliance.
     
     
   • Update and clean up records to make sure all information follows current standards.
     
     
4. Product Changes & Promotions
   • Support the implementation of product changes and promotions from proposal to completion.
     
     
   • Ensure all changes are reflected accurately in PLM and ERP systems.
     
     
   • Work with cross-functional teams to ensure product data and processes meet quality requirements.
     
     
5. Configuration Management Activities
   • Help resolve service requests related to PLM through the Cochlear Service Portal.
     
     
   • Take ownership of specific configuration management activities as assigned.
     
     
   • Track progress, report issues, and support the team lead with project-related requirements.
     
     

Key Requirements

• Bachelor's degree in a relevant field.
  
  
• At least 2 years' experience in document control, data management, or a similar role.
  
  
• Knowledge of change management and document control processes, ideally in a multinational environment.
  
  
• Experience with PLM tools (e.g., PPM, Windchill, Jama) is highly valued.
  
  
• Strong MS Office skills, with excellent attention to detail (proofreading and structured documentation).
  
  
• Strong written and verbal communication skills; able to handle conversations at all organizational levels.
  
  
• Experience with product development processes, configuration, and change management.
  
  
• Able to work on rotational shifts at our Bangsar South office (6am-3pm OR 12pm-9pm).
  
  

This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day.

Be part of something purposeful and APPLY now by clicking on the link below and see your career grow.

Cochlear is an organisation you can be proud to be part of.

Underpinning our position as a global market leader is the quality of our people.

You will get to work with talented, friendly and supportive colleagues who are dedicated towards making a difference.

We are an expanding workforce that has grown from only 500 in 2004 to more than 2,700 today.

We have built our business to support over 200,000 recipients globally with direct operation in 20 countries and distribution in 100 countries.

Leveraging of our scale and global reach, we pursue a breadth of research and development activities that will bring the most significant technologies, products and services to market for our recipients.

Currently we are involved in over 79 collaborative research programs, involving 131 centers across 19 countries.

Organisational growth

For 30 years Cochlear has been the global leader in implantable hearing solutions.

Our commitment to shaping the future of our industry means we work hard to achieve long-term sustainable financial growth.

Every year we make significant investments in research and development, so we continually improve our products and stay at the leading edge of technological advancements.

Testaments to our effective R&D undertakings are more than 100 registered patent families and multiple industry awards.

Today, our products set new benchmarks in hearing performance with the most reliable implants on the market.

As we continue to launch new products and revolutionise the industry, you will experience a new era of growth, change and opportunity right across the business.

Now is truly an exciting and challenging time to join our transforming and growing business.

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Required Skill Profession

Finance