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Urgent! Policy Servicing Analyst (12 months contract) Position in Kuala Lumpur - Zurich Insurance

Policy Servicing Analyst (12 months contract)



Job description

Job Summary

Responsible for Life & Family operational support, business process analysis, processing of service requests as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.

Key Responsibilities

  • Support Life and Family Servicing requests processing and approve up to authority limit assigned.

  • Participate on the system enhancement, process improvement and digital projects.

    Role and Responsibilities including:
  • Liaise and coordinate with superior and IT or system support.

  • Assist superior in participating project meeting.

  • Assist superior in prepare system/business requirement and business process review.

  • Prepare test script and Perform User Acceptance Testing,
  • Prepare sign off document from stakeholder.

  • Prepare implementation sign off document.

  • Assist superior to monitor the result.

  • Provide operational supports including reporting, data analysis and update working instructions / Standard Operating Procedures.

  • Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.

  • Review and recommend measure to improve the existing process and system.

Qualifications/Experience

  • Education: Degree or Diploma with relevant experience
  • Experience: Minimum 1 year working experience in Insurance Industry

Technical Skills

  • Essential: PC literate and excellent in communication skills
  • Desirable: Knowledge in Life Insurance/ Takaful, good communication/ inter-personal skill.

    Computer and system literate with knowledge in Microsoft Word, Excel and Power Point.

Job Details

  • Location: Kuala Lumpur, Malaysia (MY - Kuala Lumpur)
  • Schedule: Full Time
  • Contract type: 12 months contract
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Required Skill Profession

Finance



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