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Product Support Engineer: APAC (Remote) Job Opening In Sepang – Now Hiring Telnyx


Job description

Senior Manager, Technical Recruiting at Telnyx

Telnyx is an industry leader building a private global multi-cloud IP network and hyperlocal edge technology through intuitive APIs. We are transforming and modernizing connectivity, investing in pioneering technologies, and fostering a culture of continuous learning and growth.

We are seeking passionate individuals who want to contribute to an industry-shaping company while advancing their own skills and careers.

The Role

As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology.

You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases.

Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls.

This is a unique opportunity to join our team and make a difference in a growing, innovative company.

In This Role You Will

  • Monitor operational pager alerts in an efficient and timely manner.

  • Improve customer self service through better processes and documentation.

  • Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.

  • Liaise with your technical peers for resolution of escalated cases.

You May Be Fit For This Role If You Have

  • Strong customer-focus, interpersonal and communication skills.

  • Excellent listening and questioning skills, with the ability to interact confidently with clients to assess problems and explain solutions.

  • Continually looking to solve problems and understand issues and requirements to provide solutions.

  • Outgoing and socially interactive; a self-starter who can take initiative.

  • Ability to balance daily workload and multi-task across priorities.

What We Value

  • Experience in a product support/application role.

  • Voice over IP experience with the SIP signalling protocol or other related telephony protocols.

  • Understanding of general web technologies such as API/SDKs.
  • Confidence with technology and the Internet.

  • Natural curiosity and experience applying technology to resolve customer issues.

Technologies We Use

  • Languages: Python, Java, Elixir, Scala, Go, Angular, and React.

  • Open-source technologies: Cassandra, Spark, ElasticSearch.

  • Build tooling: Docker, Consul, Jenkins, Ansible, GitHub, Kubernetes.

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • Software Development

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Required Skill Profession

Engineering


  • Job Details

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Unlock Your Product Support Potential: Insight & Career Growth Guide


Real-time Product Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Product Support in Sepang, Malaysia, highlighting market share and opportunities for professionals in Product Support roles.

7170 Jobs in Malaysia
7170
159 Jobs in Sepang
159
Download Product Support Jobs Trends in Sepang and Malaysia

Are You Looking for Product Support Engineer: APAC (Remote) Job?

Great news! is currently hiring and seeking a Product Support Engineer: APAC (Remote) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Telnyx adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Product Support Engineer: APAC (Remote) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Sepang. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Product Support Engineer: APAC (Remote)?

Key qualifications for Product Support Engineer: APAC (Remote) typically include Engineering and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Product Support Engineer: APAC (Remote)?

To improve your chances of getting hired for Product Support Engineer: APAC (Remote), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Product Support Engineer: APAC (Remote) Job Success

Telnyx interview tips for Product Support Engineer: APAC (Remote)

Here are some tips to help you prepare for and ace your Product Support Engineer: APAC (Remote) job interview:

Before the Interview:

Research: Learn about the Telnyx's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Product Support Engineer: APAC (Remote) interview at Telnyx, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Telnyx's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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