Senior Manager, Technical Recruiting at Telnyx
Telnyx is an industry leader building a private global multi-cloud IP network and hyperlocal edge technology through intuitive APIs. We are transforming and modernizing connectivity, investing in pioneering technologies, and fostering a culture of continuous learning and growth.
We are seeking passionate individuals who want to contribute to an industry-shaping company while advancing their own skills and careers.
The Role
As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology.
You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases.
Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls.
This is a unique opportunity to join our team and make a difference in a growing, innovative company.
In This Role You Will
- Monitor operational pager alerts in an efficient and timely manner.
- Improve customer self service through better processes and documentation.
- Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.
- Liaise with your technical peers for resolution of escalated cases.
You May Be Fit For This Role If You Have
- Strong customer-focus, interpersonal and communication skills.
- Excellent listening and questioning skills, with the ability to interact confidently with clients to assess problems and explain solutions.
- Continually looking to solve problems and understand issues and requirements to provide solutions.
- Outgoing and socially interactive; a self-starter who can take initiative.
- Ability to balance daily workload and multi-task across priorities.
What We Value
- Experience in a product support/application role.
- Voice over IP experience with the SIP signalling protocol or other related telephony protocols.
- Understanding of general web technologies such as API/SDKs.
- Confidence with technology and the Internet.
- Natural curiosity and experience applying technology to resolve customer issues.
Technologies We Use
- Languages: Python, Java, Elixir, Scala, Go, Angular, and React.
- Open-source technologies: Cassandra, Spark, ElasticSearch.
- Build tooling: Docker, Consul, Jenkins, Ansible, GitHub, Kubernetes.
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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