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Urgent! Production Support Analyst Job Opening In Ulu Tiram – Now Hiring The Cigna Group
Role Overview:
We are seeking a dedicated and skilled Production Support Analyst to join our team.
In this role, you will provide critical support for our Policy Administration System that runs on the IBM i platform.
You will be responsible for monitoring, maintaining, and troubleshooting incidents, requests and changes required by the production support team ensuring smooth and efficient operations, particularly during overnight batch processes.
The role involves working in an AGILE environment and collaborating with teams across the globe.
Key Responsibilities:
• Provide technical support for the Policy Administration System on the IBM i platform.
• Monitor overnight batch processes, ensuring timely and accurate completion (on a rotational basis).
• Troubleshoot and resolve system issues, minimizing downtime and impact on business operations.
• Perform root cause analysis and implement corrective actions to prevent recurrence of issues.
• Collaborate with cross-functional teams across different geographical locations to resolve complex technical problems.
• Support one week in every three for overnight batch monitoring, and additional coverage as required for holidays and other scheduling needs.
• Ability to work as part of a shift rota.
(This may include occasional weekend work for big projects)
• Utilize SQL and RPG for system maintenance, enhancements, and issue resolution.
• Create and maintain documentation for processes, procedures, and problem resolutions.
• Participate in system upgrades, patches, and other maintenance activities.
• Communicate effectively with stakeholders, providing updates and status reports as necessary.
• Use Jira for issue tracking and project management.
• Use ServiceNow for incident management, change management, and service request fulfilment.
• Work within an AGILE framework, participating in sprint planning, daily stand-ups, and retrospectives.
Qualifications/Knowledge of:
• Proven experience in a production support role, preferably within a healthcare or insurance environment.
• Strong knowledge and experience with IBM i (AS/400) platform.
• Proficiency in SQL and RPG is highly desirable.
• Experience with Jira and ServiceNow for issue tracking and service management.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a global team.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Flexibility to support overnight batches on a rotational basis and provide additional coverage as needed (essential).
• Experience working in an AGILE environment.
• Ability to read/speak English.
Preferred Qualifications:
• Experience with policy administration systems.
(preferred, but not essential)
• Familiarity with ITIL or other IT service management frameworks.
• Prior experience in the healthcare or insurance industry.
(preferred, but not essential)
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.✨ Smart • Intelligent • Private • Secure
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Unlock Your Production Support Potential: Insight & Career Growth Guide
Real-time Production Support Jobs Trends in Ulu Tiram, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Production Support in Ulu Tiram, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5317 jobs in Malaysia and 3 jobs in Ulu Tiram. This comprehensive analysis highlights market share and opportunities for professionals in Production Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! The Cigna Group is currently hiring and seeking a Production Support Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Production Support Analyst Jobs Ulu Tiram.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Cigna Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Production Support Analyst Jobs Malaysia varies, but the pay scale is rated "Standard" in Ulu Tiram. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Production Support Analyst typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Production Support Analyst interview at The Cigna Group, research the company, understand the job requirements, and practice common interview questions.
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