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Urgent! QA Executive Job Opening In Kuala Lumpur – Now Hiring Alpha Iota BPO Sdn Bhd
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers.
Heres what awaits you at Alpha Iota!
Quality Assurance:
Review and assess telemarketing sales calls based on predefined quality standards.
Identify strengths, areas for improvement, and trends in sales conversations.
Ensure compliance with company policies, sales scripts, and regulatory requirements.
Conduct regular call calibration sessions with sales teams and management.
Sales Training & Coaching:
Provide detailed, constructive feedback to sales agents on call performance.
Develop and deliver sales training programs focused on objection handling, closing techniques, and customer engagement.
Conduct one-on-one coaching sessions and group training workshops.
Design interactive role-playing exercises and real-time call coaching.
Performance Improvement:
Analyze sales call data and conversion rates to identify improvement opportunities.
Collaborate with the sales team to refine sales scripts and strategies.
Work closely with team leads and managers to implement performance enhancement plans.
Track training effectiveness through KPI improvements and agent feedback.
2+ years in a quality assurance, sales coaching, or training role within telemarketing, call centers, or outbound sales (such as direct selling or consultative selling).
Ability to speak and write in English, Bahasa Malaysia, and Mandarin is required.
Familiarity with sales KPIs such as conversion rate, call handling time, and customer engagement.
Proven experience in sales quality assurance, sales coaching, or telemarketing.
Strong understanding of sales techniques, objection handling, and customer psychology.
Excellent analytical skills to assess call quality and provide actionable feedback.
Strong communication, coaching, and interpersonal skills.
Experience using QA tools, CRM systems, and sales analytics software is a plus.
Ability to conduct engaging training sessions and motivate sales teams.
Review and assess telemarketing sales calls based on predefined quality standards.
Identify strengths, areas for improvement, and trends in sales conversations.
Ensure compliance with company policies, sales scripts, and regulatory requirements.
Conduct regular call calibration sessions with sales teams and management.
Keen to understand more?
Send your resume to today and lets chat!
Please be informed that shortlisted candidates will be contacted by our Malaysian Recruitment Team.
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Unlock Your QA Executive Potential: Insight & Career Growth Guide
Real-time QA Executive Jobs Trends in Kuala Lumpur, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for QA Executive in Kuala Lumpur, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12012 jobs in Malaysia and 3186 jobs in Kuala Lumpur. This comprehensive analysis highlights market share and opportunities for professionals in QA Executive roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Alpha Iota BPO Sdn Bhd is currently hiring and seeking a QA Executive to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: QA Executive Jobs Kuala Lumpur.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Alpha Iota BPO Sdn Bhd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a QA Executive Jobs Malaysia varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for QA Executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for QA Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your QA Executive interview at Alpha Iota BPO Sdn Bhd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Alpha Iota BPO Sdn Bhd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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