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QA Manager Job Opening In Kuala Lumpur – Now Hiring SummitNext Technologies Sdn Bhd


Job description

We, SummitNext Technologies Sdn.

Bhd.
, are a BPO and Technology Solutions provider where innovation meets excellence.

As we continue our rapid expansion, we are seeking an experienced and dynamic Quality Assurance & Training Manager to lead our quality management and training functions.

This role ensures service excellence, drives continuous improvement, and develops our talent to meet business goals.

Position
Quality Assurance & Training Manager

Job Responsibilities

Quality Management:

  • Oversee and manage the Quality Assurance (QA) team to ensure adherence to call center KPIs, SOPs, and client expectations.
  • Design and implement quality monitoring processes, scorecards, and feedback systems.
  • Analyze QA data to identify trends, root causes, and areas for improvement.
  • Develop and execute quality improvement initiatives to enhance service delivery and customer satisfaction.

Training Management:

  • Plan, design, and deliver onboarding, upskilling, and refresher training programs.
  • Create and update training materials, SOPs, and knowledge bases in line with operational requirements.
  • Conduct training needs analysis to identify skills gaps and recommend targeted learning interventions.
  • Evaluate training effectiveness through assessments, performance tracking, and feedback.

Leadership & Collaboration:

  • Work closely with Operations, HR, and Client Management teams to align quality and training strategies with business goals.
  • Lead, coach, and mentor QA and training team members to achieve individual and departmental KPIs.
  • Manage reporting, documentation, and compliance requirements.

Job Requirements

  • Bachelors degree or Diploma in Business, Communications, Training, or related field.
  • Minimum 3-5 years of experience in quality assurance and/or training within the BPO or call center industry.
  • Strong analytical skills with the ability to interpret performance data and drive actionable insights.
  • Excellent communication, facilitation, and coaching skills.
  • Proficiency in Microsoft Office Suite and QA tools.
  • Proven leadership skills with experience managing a team.
  • Ability to work in a fast-paced, target-driven environment.

Job Type
5 days a week (rotational shifts if required)

Salary

  • Competitive based on experience

Benefits

  • EPF, SOCSO
  • Annual leave, maternity leave, etc.
  • Birthday leave
  • Opportunities for promotion and career growth
  • Professional development and certification opportunities

Expected Start Date
[Immediately]

Know more about us:

  • Glassdoor:
  • Instagram:
  • LinkedIn:
  • Website:

Required Skill Profession

Other General


  • Job Details

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Unlock Your QA Manager Potential: Insight & Career Growth Guide


Real-time QA Manager Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for QA Manager in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in QA Manager roles.

21854 Jobs in Malaysia
21854
6405 Jobs in Kuala Lumpur
6405
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Are You Looking for QA Manager Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SummitNext Technologies Sdn Bhd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for QA Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for QA Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for QA Manager Job Success

SummitNext Technologies Sdn Bhd interview tips for QA Manager

Here are some tips to help you prepare for and ace your QA Manager job interview:

Before the Interview:

Research: Learn about the SummitNext Technologies Sdn Bhd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

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