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Urgent! QA (Mandarin Speaker) Job Opening In Iskandar Puteri – Now Hiring Confidential



Job description

QA (Mandarin Speaker) role at Agensi Pekerjaan JobScoper Sdn.

Bhd.

This range is provided by Agensi Pekerjaan JobScoper Sdn.

Bhd.

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Responsibilities

  • Monitor and evaluate customer interactions (calls, chats, and emails) to ensure compliance with quality standards, client expectations, and e-commerce policies.

  • Provide constructive feedback and coaching to agents to improve customer handling, product knowledge, and process adherence.

  • Conduct calibration sessions with operations and clients to maintain alignment on quality expectations.

  • Identify performance gaps, recurring issues, and root causes, and recommend corrective actions.

  • Assist in developing and updating quality evaluation forms, scripts, and process guidelines.

  • Prepare and present quality reports and insights to management, highlighting trends, risks, and opportunities for improvement.

  • Collaborate with Training and Operations teams to address knowledge gaps and support continuous improvement.

  • Ensure compliance with data security, e-commerce regulations, and BPO policies.

  • Support initiatives to enhance customer experience, accuracy, and operational efficiency.

Job Requirements

  • Bachelor’s degree or equivalent work experience.

  • Need to speak and read in English & Mandarin.

    Cantonese is a plus.

  • 1–2 years’ experience in Quality Assurance within a BPO or call center.

  • Strong knowledge of e-commerce operations such as order processing, logistics, returns, refunds, and payment handling.

  • Excellent analytical and problem-solving skills, with attention to detail.

  • Strong communication skills (verbal & written) to deliver effective feedback and reporting.

  • Proficiency in MS Office (Excel, PowerPoint) and QA monitoring tools/CRM systems.

  • Ability to work independently, manage multiple tasks, and adapt in a fast-paced environment.

  • Customer-centric mindset with focus on process improvement and compliance.

  • Willing to relocate to work in JB.

Job Benefits

  • Provided training.

  • EPF/SOSCO.

  • Annual leave/Medical leave.

  • 5 WORKING DAYS.

Seniority level

  • Associate

Employment type

  • Full-time

Job function

  • Customer Service

Industries

  • Human Resources Services

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Required Skill Profession

Management & Operations



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