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Urgent! QA Tester / Tech Support Job Opening In Kuala Lumpur – Now Hiring Coding Collective

QA Tester / Tech Support



Job description

  • Test and validate web dashboards, API integrations, and overall platform functionality to ensure high-quality user experience.
  • Execute comprehensive testing strategies including integration testing, end-to-end testing.
  • Identify, document, and track software defects throughout the development lifecycle, working closely with the development team to ensure timely resolution.
  • Develop and maintain detailed test plans, test cases, and test scripts for financial transaction processing and user data handling features.
  • Execute regression testing to verify that new features don't impact existing functionality.
  • Collaborate with the development team to establish quality standards and testing procedures.
  • Generate comprehensive test reports and maintain traceability of issues for continuous improvement.
  • Provide technical support to customers chat, or ticketing systems, troubleshooting platform-related issues and API integration problems.
  • Document customer-reported issues and work with development teams to resolve bugs while maintaining clear communication with customers throughout the resolution process.
  • Create and maintain technical documentation, FAQs, and user guides to help customers resolve common platform issues.
  • Assist customers with platform onboarding, configuration, and best practices while leveraging QA expertise to provide accurate technical guidance.
  • Monitor customer feedback and support tickets to identify recurring issues that may indicate underlying quality problems requiring testing attention.

Requirements

  • Strong knowledge of QA methodologies, tools, and processes for web applications.
  • Experience with both manual and automated testing approaches.
  • Proficiency in testing web applications built with PHP, Javascript, and API integrations.
  • Knowledge of testing frameworks and automation tools.
  • Familiarity with version control systems, particularly Git.
  • Experience with API testing tools and techniques.
  • Strong analytical and problem-solving skills with excellent attention to detail.
  • Excellent communication skills and ability to work collaboratively with development teams and provide customer-facing technical support.
  • Customer service orientation with ability to explain technical concepts clearly to non-technical users.
  • Experience with helpdesk software and ticketing systems preferred.
  • Experience with performance testing tools and load testing is a plus.
  • JIRA or similar bug tracking tool experience preferred.
  • Ability to multitask between QA testing responsibilities and tech support duties as business needs require.

Benefits

  • THP Salary
  • Allowances
  • Medical Reimbursement
  • Shared accommodation & amenities


Required Skill Profession

Computer Occupations



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