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Remote Customer Service Representative (CSR) – APAC Support | SaaS | Bilingual Position in Sungai Petani - Parikh Financial


Job description

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This range is provided by Parikh Financial.

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Overview

RoverPass is a fast-growing SaaS platform that simplifies the online reservation process for RV parks and campgrounds.

Our technology enables campground owners to manage bookings effortlessly while offering campers a seamless experience.

With a strong presence in the United States and Canada, we’re now expanding to Australia to meet growing demand.

Our mission is to connect travelers with unforgettable outdoor experiences through smart technology and reliable service.

We are a remote-first company, committed to building an inclusive, performance-driven culture where independence, trust, and accountability are valued.

Role Summary

As a Customer Service Representative (CSR) supporting our Australian market, you will be the first point of contact for our users in the APAC region.

This is a critical role as we expand into new territory.

You’ll help onboard new campground clients, resolve user inquiries, and provide real-time support — all while working autonomously in a fully remote setting.

This role goes beyond standard customer service — we’re looking for someone proactive, resourceful, and capable of being a key support player in our international expansion.

You'd Be a Great Fit If You Are

  • Autonomous by nature — You’re comfortable working independently, managing your time, and making decisions without constant oversight.

  • A natural problem-solver — You enjoy figuring things out, even when there’s no clear path.

    You bring clarity where there is ambiguity.

  • Customer-obsessed — You’re motivated by helping others and take ownership of the customer experience from start to finish.

  • Adaptable and resilient — You thrive in dynamic, evolving environments and can pivot quickly when processes or priorities shift.

  • Culturally aware — You understand the nuances of supporting users across different countries and time zones, especially in a new market.

Key Responsibilities

  • Deliver high-quality, timely customer support to users in the Australian market during AEST hours.

  • Troubleshoot platform issues, guide users through solutions, and ensure resolution of customer inquiries.

  • Collaborate with onboarding teams to support new campground clients entering the platform.

  • Maintain accurate records in our CRM and follow up consistently to ensure satisfaction.

  • Proactively identify recurring issues and recommend improvements to internal processes.

  • Support the implementation of Standard Operating Procedures (SOPs) for new market coverage.

  • Participate in knowledge-sharing and training to stay current on product updates and best practices.

Qualifications

  • 2+ years of experience in a customer service role, ideally within a SaaS or tech environment.

  • Fluent in English; bilingual candidates are strongly preferred.

  • Experience using CRM systems (e.g., Zendesk, HubSpot, Salesforce) and support ticketing tools.

  • Excellent written and verbal communication skills.

  • Proven ability to work independently in a fully remote environment.

  • Previous experience supporting international markets (especially APAC) is a strong plus.

  • Must be able to reliably work 9:00 AM – 5:30 PM AEST.

Key Skills And Abilities

Soft Skills

  • Empathy and active listening
  • Conflict resolution
  • Time management
  • Initiative and accountability
  • Cultural sensitivity

Hard Skills

  • CRM and ticketing software proficiency
  • Technical troubleshooting (SaaS platforms)
  • Documentation and knowledge base updates

Additional Information

  • Remote Work: 100% remote
  • Schedule: Full-time, 9:00 AM – 5:30 PM AEST
  • Compensation: Competitive salary in USD
  • Time Off: 28 days of paid time off annually
  • Benefits: Paid sick days, maternity/paternity leave, and opportunities for professional development

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Other

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Required Skill Profession

Management & Operations


  • Job Details

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Unlock Your Remote Customer Potential: Insight & Career Growth Guide


Real-time Remote Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Remote Customer in Sungai Petani, Malaysia, highlighting market share and opportunities for professionals in Remote Customer roles.

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284 Jobs in Sungai Petani
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Download Remote Customer Jobs Trends in Sungai Petani and Malaysia

Are You Looking for Remote Customer Service Representative (CSR) – APAC Support | SaaS | Bilingual Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Parikh Financial adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Remote Customer Service Representative (CSR) – APAC Support | SaaS | Bilingual Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Sungai Petani. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Remote Customer Service Representative (CSR) – APAC Support | SaaS | Bilingual typically include Management & Operations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Remote Customer Service Representative (CSR) – APAC Support | SaaS | Bilingual Job Success

Parikh Financial interview tips for Remote Customer Service Representative (CSR) – APAC Support | SaaS | Bilingual

Here are some tips to help you prepare for and ace your Remote Customer Service Representative (CSR) – APAC Support | SaaS | Bilingual job interview:

Before the Interview:

Research: Learn about the Parikh Financial's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Remote Customer Service Representative (CSR) – APAC Support | SaaS | Bilingual interview at Parikh Financial, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Parikh Financial's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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