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Salesforce Application Support Analyst Job Opening In Kuala Lumpur – Now Hiring Marsh McLennan


Job description

Marsh McLennan is seeking a talented individual to join our Application Management Services team at Marsh & McLennan Asia Business Services (MMABS) in Kuala Lumpur, Malaysia.

This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office.

This is a hybrid role that has a requirement of working as per respective team's arrangement.

Salesforce Application Support Analyst

  • As a Salesforce Application Support Analyst within our Application Management Services team, you will be a key person of Business-As-Usual (BAU) support also play a role towards strategic initiatives lead by Senior team players.

  • This role requires a proactive team player who can contribute/coordinate & identify opportunities for system improvements.

We will count on you to:

  • Coordinate and contribute on Level 2 and Level 3 support activities, troubleshooting issues and escalating when necessary, ensuring minimal disruption to business operations.

  • Contributes to the design, development, and implementation of complex Salesforce solutions, automation, and integrations, ensuring alignment with business goals.

  • Contribute/coordinate to optimize Salesforce functionality, including evaluating new features, implementing best practices, and attending system upgrades and enhancements activities.

  • Stay current with Salesforce releases, features, and industry best practices; recommend and implement improvements to maximize platform value.

  • Contribute to the process of Design and develop automation workflows using Salesforce Lightning flows to streamline business processes.

  • Support workflows using tools like ServiceNow, ensuring efficient incident and change management processes.

We will count on you to:

  • Possess a Degree in Computer Science with 2-3 years of hands-on Salesforce support experience with a proven ability to lead solutions and drive initiatives independently.

  • Have experience in Lightning, automation, and integrations, combined with excellent stakeholder management skills and experience in evaluating and implementing AppExchange solutions and third-party integrations.

  • Be familiar with ITIL standards, incident management, and change control processes.

What makes you stand out:

  • A flexible work approach as some weekend/public holiday work and on call work will be required in this role.

  • Ability to support Pacific work hours supporting Australia/New Zealand.

  • Salesforce Administrator Certification.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

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Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Salesforce Application Potential: Insight & Career Growth Guide


Real-time Salesforce Application Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Salesforce Application in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Salesforce Application roles.

1174 Jobs in Malaysia
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347 Jobs in Kuala Lumpur
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Download Salesforce Application Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Salesforce Application Support Analyst Job?

Great news! is currently hiring and seeking a Salesforce Application Support Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Marsh McLennan adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Salesforce Application Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Salesforce Application Support Analyst?

Key qualifications for Salesforce Application Support Analyst typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Salesforce Application Support Analyst?

To improve your chances of getting hired for Salesforce Application Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Salesforce Application Support Analyst Job Success

Marsh McLennan interview tips for Salesforce Application Support Analyst

Here are some tips to help you prepare for and ace your Salesforce Application Support Analyst job interview:

Before the Interview:

Research: Learn about the Marsh McLennan's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Salesforce Application Support Analyst interview at Marsh McLennan, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Marsh McLennan's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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