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Salesforce Business Analyst Job Opening In Kuala Lumpur – Now Hiring EBC Tech


Job description

Act as the liaison between business stakeholders and technical teams to translate business needs into Salesforce solutions.

Gather, analyze, and document business and functional requirements to design scalable Salesforce workflows and processes.

Partner with cross‑functional teams to enhance Salesforce Service Cloud functionality and ensure alignment with business objectives.

Configure Salesforce features such as Workflows, Flow Builder, Flows, Process Builder, and Approval Processes to improve efficiency.

Support solution design through documentation (business requirements, functional specs, and user stories) and provide input on system architecture.

Conduct system testing, UAT coordination, and end‑user training to ensure smooth solution delivery and adoption.

Continuously review and optimize Salesforce processes, ensuring alignment with best practices and business growth needs.

Collaborate with developers on Apex, triggers, and API integrations to support complex business requirements.

Requirements

  • Bachelor’s degree or above, preferably in IT, Computer Science, or related fields.

  • 3 years’ & above experience as a Salesforce Business Analyst or similar role; Salesforce certifications preferred (BA, Admin, or Service Cloud).

  • Strong knowledge of Salesforce Service Cloud, including configuration of objects, fields, page layouts, roles, profiles, and security settings.

  • Hands‑on experience in requirement gathering, process mapping, gap analysis, and solution documentation.

  • Familiar with Salesforce architecture, APIs, and integration patterns to support cross‑platform connectivity.

  • Understanding of relational databases (SQL/MySQL) for reporting and data validation purposes.

  • Excellent communication skills in both business and technical contexts, with the ability to produce clear documentation in English.

  • Proactive, detail‑oriented, and able to work independently while managing multiple stakeholders.

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Required Skill Profession

Management & Operations, It & Technology


  • Job Details

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Unlock Your Salesforce Business Potential: Insight & Career Growth Guide


Real-time Salesforce Business Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Salesforce Business in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Salesforce Business roles.

6331 Jobs in Malaysia
6331
1708 Jobs in Kuala Lumpur
1708
Download Salesforce Business Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Salesforce Business Analyst Job?

Great news! is currently hiring and seeking a Salesforce Business Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at EBC Tech adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Salesforce Business Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Salesforce Business Analyst?

Key qualifications for Salesforce Business Analyst typically include Management & Operations, It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Salesforce Business Analyst?

To improve your chances of getting hired for Salesforce Business Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Salesforce Business Analyst Job Success

EBC Tech interview tips for Salesforce Business Analyst

Here are some tips to help you prepare for and ace your Salesforce Business Analyst job interview:

Before the Interview:

Research: Learn about the EBC Tech's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Salesforce Business Analyst interview at EBC Tech, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the EBC Tech's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Salesforce Business Analyst Positions

Setting up job alerts for Salesforce Business Analyst is easy with Malaysia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!