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Senior Application Support Engineer Job Opening In Kuala Lumpur – Now Hiring SITA


Job description

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open.

Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs.

We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges.

Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork.

Want to be a part of something big?

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers.

Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.n- To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained.

n- To manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.

KEY RESPONSIBILITIES

  • Handle complex incident management
  • Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
  • Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs
  • Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes
  • Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
  • Collaborate with technical teams to address product-related service issues and recommend improvements
  • Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement on findings root cause to implement solutions
  • Ensure documentation is up to date for all operational processes, incidents, and service management workflows
  • Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency
  • Require working in rotating duty shift to support customers 24*7.
  • Deploy Changes as and when needed or based on business requirement
  • Qualifications

    EXPERIENCE

    Minimum 3-5 years experience in the network (LAN, Wireless,WAN &SDWAN), and/or application/system support domain.

    Must have dealt directly with external customers delivering to SLAs.

  • Operating System: RHEL 7/8, RHEL HA, Windows Data center 2019/2022 with clustering
  • Virtualization: ESXi, VMWare vsphere 8, VMware vCentre, VMware SRM Standard
  • MQ: MQ v9, MQ IPT, MQ Clustering, IBM License Manager
  • Monitoring tools: Dynatrace
  • Other Technologies: Docker, Kurbernetes, Ansible, Forgerock, Elasics/Kibana
  • Scripting knowledge Python, Shell, Perl
  • Minimum 2 - 3 years experience in ACM domain, where applicable.
  • Airline experience and/or ATI know-how
  • EDUCATION & QUALIFICATIONS

    Educational Background

  • Degree or equivalent in Computer Science
  • Qualifications

  • Electronic Engineering or equivalent Telecommunications in-country degree qualification
  • Recognized industry certifications such as RHCSA/RHCE, CKA, VCP, Scripting certification (Terraform/Ansible).
  • ITIL v4 Foundation Certificate
  • WHAT WE OFFER

    We're all about diversity.

    We operate in 200 countries and speak 60 different languages and cultures.

    We're really proud of our inclusive environment.

    Our offices are comfortable and fun places to work, and we make sure you get to work from home too.

    Find out what it's like to join our team and take a step closer to your best life ever.

    Flex Week: Work from home up to 2 days/week (depending on your team's needs)

    Flex Day: Make your workday suit your life and plans.

    Flex-Location: Take up to 30 days a year to work from any location in the world.

    Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year.

    We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

    Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

    Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

    SITA is an Equal Opportunity Employer.

    We value a diverse workforce.

    In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Senior Application Potential: Insight & Career Growth Guide


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    Are You Looking for Senior Application Support Engineer Job?

    Great news! is currently hiring and seeking a Senior Application Support Engineer to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SITA adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Malaysia laws and regulations

    What Is the Average Salary Range for Senior Application Support Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Senior Application Support Engineer?

    Key qualifications for Senior Application Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    To improve your chances of getting hired for Senior Application Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Senior Application Support Engineer Job Success

    SITA interview tips for Senior Application Support Engineer

    Here are some tips to help you prepare for and ace your Senior Application Support Engineer job interview:

    Before the Interview:

    Research: Learn about the SITA's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Senior Application Support Engineer interview at SITA, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SITA's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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