Senior Client Operations Officer, Fund Distribution Services M/F

Job description

Senior Client Operations Officer, Fund Distribution Services M/F

Business type

Types of Jobs - Asset Management

Job title

Senior Client Operations Officer, Fund Distribution Services M/F

Contract type

Permanent Contract

01/04/2025

Job summary

The Senior Client Operations Officer, Fund Distribution Services is responsible for preparing and processing Transfer Agency transactions as per defined procedures, whilst meeting Client service level agreements & team KPI’s /KQI’s.

The role involves ensuring accuracy and punctuality of data sent to Fund Managers, collaborating with other teams within the Fund Distribution department and the company, and assisting the Assistant Manager to lead the team, acting as the point of contact in their absence to ensure complete shift coverage.

Region: APAC

Working hours: 9:00AM – 6:00PM

What will you do?

Processing Transaction

• Input, validate and correct all types of transactions such as subscriptions, redemptions, transfers and switches.
  
  
• Report transaction order and entry issues to the relevant parties where necessary.
  
  
• Ensure all trades received prior to cutoff are processed accurately before deadlines.
  
  
• Review and monitor the client queue to ensure a high level of service.
  
  
• Check signatures against appropriate documents, collaborating with Compliance and Register Management.
  
  
• Adhere to the NIGO process during dispatching.
  
  

Generic Processes

• Generate distributions, process payments, and ensure timely reporting to clients.
  
  
• Process and check functions dependent on file uploads and extracts to ensure all deadlines are met, including daily uploads of price files and SWIFT transaction files.
  
  
• Deal with any errors and exceptions of dependent file uploads and extracts.
  
  
• Provide clear and concise internal communication where necessary.
  
  
• Assist the Supervisor in creating or updating any Risk documents.
  
  
• Complete any assigned tasks or projects in a timely manner.
  
  

Queries

• Provide high-quality and professional client service to ensure CACEIS Investor Services values are maintained.
  
  
• Communicate clearly and concisely with relevant teams/persons regarding uploads or transfers and notification of delays.
  
  
• Manage the transfer of funds and liquidity of Fund Distribution operating bank accounts.
  
  
• Accurately process daily automated cash processes, manual payments, and manual payment files.
  
  
• Identify and clear all transaction reconciliation items on bank accounts, addressing any issues, returned, and outstanding payments.
  
  

Reporting

• Generate and dispatch regular (SLA) and specific reports upon request from internal or external parties.
  
  
• Respond to ad-hoc report requests from Fund Accounting, Unit Pricing, and other departments within CACEIS Investor Services or clients.
  
  

Supplementary Information

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
  
  
• Leaders who support your development through coaching and managing opportunities.
  
  
• A world-class training program in financial services.
  
  
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
  
  

Geographical area

Asia, Malaysia

Education

Bachelor Degree / BSc Degree or equivalent in a relevant field.

Level of minimal experience

3-5 years

Experience

• 2-4 years of experience in Transfer Agency, Securities Operations, or the financial services industry in an operations environment.
  
  
• Proficiency in English (Written/Oral).
  
  
• Proficiency in Mandarin and Cantonese (Written/Oral).
  
  
• Excellent attention to detail.
  
  
• Good interpersonal and networking skills with all stakeholders.
  
  
• Strong organizational skills and ability to prioritize workloads to meet tight deadlines.
  
  
• Experience in Shareholder Services operations.
  
  

Required skills

• Mandarin (Written/Oral) Proficiency is a must-have.
  
  
• Cantonese language capability will be an added advantage.
  
  
• Proficiency in English (Written/Oral).
  
  
• Excellent attention to detail.
  
  
• Good interpersonal and networking skills with all stakeholders.
  
  
• Strong organizational skills and ability to prioritize workloads to meet tight deadlines.
  
  
• Experience in Shareholder Services operations.
  
  

Technical skills required

• Knowledge in Excel VBA and Macro will be an added advantage.
  
  

General information

CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers, and corporate clients.

Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services, and transfer agent.

With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwide.

By working every day in the interest of society, we are a group committed to diversity and inclusion.

All our positions are open to people with disabilities.

Required Skill Profession

Management & Operations