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      Urgent! Senior Data Analyst, Customer Service Operations Job Opening In Kuala Lumpur – Now Hiring OKX
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps).
OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets.
We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done.
These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
As a Senior Analyst, Customer Service Operations reporting to a Manager, you will take end-to-end ownership of data-driven initiatives across Global Business Services (GBS), focusing on Payment Risk, Customer Service, and cross-functional project impacts..
With minimal supervision, you will independently identify key operational challenges, conduct advanced analyses, and translate complex datasets into strategic recommendations for leadership.
You will mentor junior analysts, champion best practices in data analytics, and collaborate with stakeholders to drive scalable improvements and elevate customer experience.
Independent Analytics  Ownership : Lead discovery, design, and execution of analytical projects—sourcing data, crafting hypotheses, and delivering end-to-end insights that influence strategic decisions.
Advanced Trend & Root Cause Analysis : Use SQL, advanced Excel, and BI tools to uncover deep-dive trends, anomalies, and performance drivers; build predictive models to forecast operational risks.
Strategic Reporting & Storytelling : Develop executive-level reports and dashboards that succinctly communicate complex findings; present recommendations to senior leadership with confidence.
Process Leadership & Improvement : Initiate and drive process optimization initiatives; partner with cross-functional teams to implement changes that reduce contact volume, improve resolution speed, and enhance CSAT.
Mentorship & Best Practices : Coach and guide junior analysts on analytical techniques, data visualization standards, and project management; ensure adherence to data governance and quality protocols as part of day-to-day responsibilities.
Stakeholder Engagement : Cultivate strong relationships within GBS, Payment Risk, and Customer Service leads; proactively identify opportunities to support high-impact projects and influence operational strategy.
Required
Bachelor’s degree in Business Analytics, Operations Management, Statistics, Computer Science, or related field
3–5 years of hands-on experience in customer service or operations analytics within GBS, shared services, fintech, or related environments
Advanced proficiency in SQL, Excel (including macros and complex formulas), and at least one BI platform (Power BI, Tableau)
Strong analytical and critical thinking skills, with a proven ability to drive insights independently
Excellent communication and presentation skills, capable of engaging executive audiences
Demonstrated leadership in cross-functional collaboration and project execution
Preferred
Experience with ticketing systems (Zendesk, ServiceNow) and CRM platforms (Salesforce)
Background in customer service, payment risk operations, fraud detection, or compliance analytics
Knowledge of statistical modeling, machine learning concepts, or forecasting techniques
Certification in Lean Six Sigma or other continuous improvement methodologies
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Unlock Your Senior Data Potential: Insight & Career Growth Guide
Real-time Senior Data Jobs Trends in Kuala Lumpur, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Data in Kuala Lumpur, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 18683 jobs in Malaysia and 5474 jobs in Kuala Lumpur. This comprehensive analysis highlights market share and opportunities for professionals in Senior Data roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! OKX is currently hiring and seeking a Senior Data Analyst, Customer Service Operations to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Data Analyst, Customer Service Operations Jobs Kuala Lumpur.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OKX adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Data Analyst, Customer Service Operations Jobs Malaysia varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Data Analyst, Customer Service Operations typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior Data Analyst, Customer Service Operations interview at OKX, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the OKX's products or services and be prepared to discuss how you can contribute to their success.
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