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Urgent! Senior Database Admin Job Opening In Kuala Lumpur – Now Hiring SITA

Senior Database Admin



Job description

Overview

SITA Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Senior Database Admin role at SITA .

We're the team that keeps airports moving, airlines flying smoothly, and borders open.

Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs.

We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges.

Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork.

Want to be a part of something big?

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

Responsibilities

  • Handle complex incident management
  • Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
  • Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs
  • Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes
  • Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
  • Collaborate with technical teams to address product-related service issues and recommend improvements
  • Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement on findings root cause to implement solutions
  • Ensure documentation is up to date for all operational processes, incidents, and service management workflows
  • Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency
  • Be contactable for escalations and support, on- and off-call standby during out of office hours as required
  • Deploy changes as and when needed or based on business requirements

Experience

  • Minimum 3-5 years’ experience in application/system support domain.

    Must have dealt directly with external customers delivering to SLAs.
  • Operating System: RHEL 7/8
  • Database: MongoDB
  • Minimum 2-3 years experience in ACM domain, where applicable
  • Airline experience and/or ATI know-how

Education & Qualifications

  • Degree or equivalent in Computer Science

Qualifications

  • Electronic Engineering or equivalent Telecommunications in-country degree qualification
  • Recognized industry certifications such as RHCSA/RHCE, MongoDB
  • ITIL v4 Foundation Certificate

What We Offer

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year.

We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

Equal Opportunity: SITA is an Equal Opportunity Employer.

We value a diverse workforce.

In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Pharmaceutical Manufacturing

Note: This job description contains the essential responsibilities and qualifications for the Senior Database Admin role and may include information about the company and benefits.

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Required Skill Profession

It & Technology



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