Senior Digital Engineer

Job description

Sharepoint - Malaysia(Varun)

Role: Customer Engineer

Start: ASAP

Role Title:M365 Customer Engineer

Microsoft helps customersrealize their full potential through accelerated adoption and productive use of
Microsoft technologies.

This role provides technical leadership for Premier
customers around the world to help ensure their IT environments are kept
optimized and healthy.

The focus is to do this in a proactive and consultative
manner to avoid future issues.

This includes guidance on best practices, risk
assessments, migrations, and remote and dedicated support services.

As a Specialist, you would
be joining a team of outstanding technology professionals who, as trusted
advisors and subject matter experts, help Microsoft Premier Enterprise
Customers - enabling them to make the most out of their technology and moving
their business forward.

Customer Engineers provide various services to our
Enterprise customers to increase systems availability, resolve critical issues,
and ultimately improve the health of our customers’ environments.

We consult
with experienced technical staff to ensure they have the skills to troubleshoot
and maintain their solution in line with Microsoft best practices.

When things
do go wrong, we provide rapid on site/remote expertise to resolve critical
situations.

RESPONSIBILITIES SUMMARY:

·Customer Centricity

oCustomer
Satisfaction: Drive positive Customer Satisfaction, and become a trusted
advisor to customers and partners, by leveraging M365 Enterprise Services
(Exchange online, SharePoint Online, Teams, Teams Phone, M365 Apps, Azure AD,
Endpoint Mgmt.

Security & Compliance) expertise to enable defined Customer
Success Plan outcomes.

You will actively listen and respectfully challenge
yourself to drive the best outcomes.

oProposing effective cloud strategies to
meet the customer needs & deliver them through workshops, training &
advisory services.

oCollaborate closely with customers and
stakeholders to understand business needs and translate them into scalable,
secure, and efficient engagements.

oAbility
to inspire customers by communicating complex concepts in a simple, business
value context with proven white boarding capabilities.

oBe a
proven self-starter who takes ownership of opportunities, works independently,
manages multiple simultaneous tasks, and deals well with ambiguity and
last-minute changes.

oCustomer/Partner
Insights: Provide feedback & insights from customers/partners back to the
relevant MS teams, including Product Groups, to enable continuous improvement.

·Business Impact

oUsage
(Cloud & Support) Growth: Develop opportunities to drive Customer Success
business results by working with business and technical decision makers to
ensure they understand Microsoft's M365 value proposition and get value from
their investment in Microsoft technology.

oResolution
of Customer Blockers: Identify resolutions to issues blocking go-live of
customer success projects by leveraging deep knowledge of M365 services &
technical subject matter expertise.

Lead technical conversations with customers
to drive value from their MS investments.

Deliver all work according to MS best practices & policies and using
repeatable IP.

· Technical Leadership

oLearn It
All: Demonstrate Self Learner mindset through continuous alignment of
individual skilling to team/area demands and Customer Success goals.

oAccelerate
Customer Outcomes: Engage in relevant communities to share expertise,
contribute to IP creation, prioritize IP re-sure and learn from others to help
accelerate your customers transformation journey.

·Relationship Building.

oProven
track record of building deep technical relationships with senior IT executives
in large or highly strategic accounts.

Experience in managing various
stakeholder relationships to get consensus on solution/projects.

Skills Set (Preferred)

·Technical Specialist should have the two certs for the Microsoft 365
Certified: Administrator Expert or Microsoft Certified: Power Platform Solution Architect Expert or be able to complete them within the first 30 days.

·Technical
Specialist should stay current on the required Microsoft 365 certifications, as
well as new certs that are relevant.

·Ideal
candidate will have soft skills such as, effective written & oral
communications, and have the skills necessary to engage a customer in a deep
technical conversation.

·Should be an expert in at least two of
the following areas:

oM365 & Exchange Online

oSharepoint on-premises and SharePoint Online

oPower Platform

oTeams, Phone & Rooms

oM365 Copilot

oViva Platform

oWindows & Cloud Endpoint

oIDM, Information Protection & Compliance.

oGovernance & Risk Management

SOFT SKILLS

·[1st] Must be able to quickly develop trust and
rapport with CSAMs & Customers (most of the time they are of this profile: System
Admins, Enterprise Architects, IT Specialists or Managers)

·[2nd] Passion for customer advocacy in a technology
domain.

·Strong communication skills in both spoken and written English

·Ability to articulate technical issues/requirements accurately
with Customer, Microsoft Services, M365 development teams at the appropriate
technical depth.

·Have the necessary skills to engage a customer in a deep technical
conversation.

·Strong problem-solving skills and a proactive approach to
learning.

·Have a commitment to customer and partner satisfaction, ability to
thrive in a competitive team environment.

·Ability to work independently.

Qualifications (Required)

·10-15 years of Strong working experience in O365/M365
administration.

·Exchange or SharePoint skills Mandatory

·10 -15 years in a customer facing service role in any capacity.

·Presentation skills with a high degree of comfort with both large
and small audiences.

·Face-to-face customer engagement skills

·Good Knowledge of Microsoft 365 Suite.

·Degree in B.

Tech with Computer Science, BCA /MCA, MSC IT.

·Holds one or more Microsoft 365 related certifications.

Required Skill Profession

Computer Occupations