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Urgent! Senior Digital IT Engineer Job Opening In Petaling Jaya – Now Hiring Sonata Software

Senior Digital IT Engineer



Job description

M365 - Malaysia(Varun)

Exciting Opportunities for O365 / OfficeApps Cloud Solution Architects (CSAs)

Are you ready to work with some of the
largest and most sophisticated companies in the world, typically Fortune 1000?

As a Cloud Solution Architect, you will
play a crucial role in ensuring customer satisfaction, deployment, adoption,
and support of O365 / Office Apps initiatives.

This role has been a career
accelerator for hundreds of CSAs over the years.

Key Responsibilities:

Assist customers in building, deploying,
operating, and optimizing complex enterprise environments.

Conduct standard product workshops and
training sessions.

Lead in-depth product reviews and
whiteboard (chalk talk) sessions.

Perform health checks and assessments.

Conduct post-operational reviews of product
implementations.

Assess product upgrades and migrations.

Review systems performance.

Ensure M365 Copilot readiness.

Act as the primary technical contact,
providing customer visibility, advanced technical support, and problem
resolution for corporate customers, including issues raised to the highest
levels of management.

Required Experience: Relevant
MIP/VBD Titles

·Chalk Talk - Office 365 -
Migrating Your Macros to the Cloud

·Onboarding Accelerator - Office
365 ProPlus Deployment

Skills Required

·5+ years experience with
customer facing roles in systems architecture, administration, operations,
software support, and IT consulting, with a focus on Microsoft Teams or similar
collaboration platforms.

·BA/BS (or higher) in
Information Technology, or a related field or equivalent experience.

·Advanced analytical,
problem-solving, and decision-making skills.

·Excellent communication and
interpersonal skills.

·Proven experience in a
customer-facing role, demonstrating excellent communication and interpersonal
skills

·Ability to work independently
and as part of a team.

·Customer-focused with a
commitment to providing high-quality support.

·Experience in conducting
technical workshops, training sessions, and webinars to educate customers on
the best practices and new features of Microsoft 365 Apps for Enterprise.

·Provide technical support for
Office Apps, including Word, Excel, PowerPoint, Outlook, and Teams.

·Diagnose and resolve technical
issues related to Office Apps, both remotely and on-site.

·Deep technical knowledge of Microsoft
365 Apps features, and functionalities.

·Assist users with installation,
configuration, and troubleshooting of Office Apps.

·Experience and knowledge
deploying, administering and troubleshooting Office Suites and/or Microsoft 365
Apps for Enterprise.

·Collaborate with other IT team
members to ensure seamless integration and functionality of Office Apps within
the organization's IT infrastructure.

·Knowledge and experience with
integration of Microsoft 365 Apps for Enterprise integration with Office Online
Server.

·Strong understanding of Office
365 and its administration.

·Experience with SharePoint and
OneDrive.

·Stay up to date with the latest
updates and features of Office Apps and guide customers with recommendations
for their implementation.

·Knowledge of scripting
languages such as PowerShell.

·Knowledge of Windows operating
systems and basic networking concepts.

·Experience and knowledge around
VBA to guide customers in the use of Macros and VBA programming to automate or
create repetitive tasks, extending actions, and integration and interaction
between Office Apps.

·Knowledge to guide users to
implement the best solutions and approach to moving around from legacy
solutions.

·Strong knowledge of Office
Scripts and ability to guide customers to the proper use, best practices and
benefits.

·Microsoft 365 Apps for
Enterprise deployment best practices.

Optional Skills 

·Advanced networking skills with
DNS, firewall, load balancing, etc.

·Knowledge of scripting
languages such as PowerShell.

·Familiarity with ITIL best
practices for IT service management.

·Advanced knowledge of Office
Scripts

Relevant Certifications

·Microsoft 365 Certified:
Fundamentals

·Microsoft Office Specialist:
Associate Microsoft Word (Microsoft 365 Apps)

·Microsoft Office Specialist:
Associate Microsoft Excel (Microsoft 365 Apps)

·Microsoft Office Specialist:
Associate Microsoft PowerPoint (Microsoft 365 Apps)


Required Skill Profession

Computer Occupations



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