- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Senior IT Operations Engineer.
Urgent! Senior IT Operations Engineer Job Opening In Kuala Lumpur – Now Hiring Tencent
About the Hiring Team
Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future ready, global IT platforms, applications and services.What the Role Entails
We are looking for a Senior IT Operation engineer to drive strategic IT initiatives and lead end-to-end IT service operations within a global IT Shared Services environment.
This role requires a strong blend of project leadership, operational excellence, customer-centric thinking, and business acumen, who can seamlessly integrate business goals with technical execution.
Key Responsibilities:
Strategic Project Delivery & Analysis
• Lead full lifecycle project management of IT and digital transformation initiatives across APAC and global regions.
• Prepare business cases, proposals, and reports for senior leadership and global stakeholders.
• Deliver projects on time and within budget through structured methodologies ( Agile, PMP, PRINCE2).
IT Operations & Shared Services Leadership
• Manage day-to-day operations of a global IT Shared Services Centre supporting over 2,000+ users in 30+ locations.
• Oversee IT asset management, governance controls, resource allocation, KPI/SLA compliance, and performance tracking.
• Establish and refine operating frameworks, SOPs, and escalation procedures to drive service quality and resilience.
• Lead teams of engineers and analysts; ensure high service availability and rapid incident resolution.
• Run a 24/7 IT Shared Services Hub with uptime using SRE principles (SLIs/SLOs, incident postmortems).
• Replace manual workflows with Python/RPA scripts, Terraform, or chatbots (, Slackbot for access requests).
• Asset lifecycle management (Manage tangible and intangible full lifecycle asset management, ServiceNow or similar product).
• Lead a team handling Mac/Windows/Linux fleets, AV systems, and office networks (Wi-Fi, IOT devices).
• Lead IT portions of audits and automate compliance evidence collection, Enforce SOC2/ISO27001 controls (device encryption, SSO, endpoint detection).
Financial & Cost Management
• Support financial planning including cost projection and optimization, P&L alignment, and vendor contract management.
• Align financial planning with strategic IT goals to maximize return on investment and drive cost efficiency.
Customer Experience & Service Excellence
• Drive operational excellence through process standardization, automation, and Lean improvements.
• Collaborate with regional stakeholders to identify pain points, improvement opportunities, and automation potential.
• Monitor and enhance customer experience metrics, ensuring user satisfaction and service quality.
People & Performance Management
• Coach and mentor a team of 10+ IT operation specialists; overseeing performance reviews, skills assessments, training, and career development planning for team members.
• Foster a culture of accountability, agility, and high performance across the operations and project teams.
Who We Look For
Education & Experience
• Bachelor’s degree in IT, Engineering, Business, or a related field.
• Minimum 7 years of experience in IT project and operations management, ideally within shared services or MNC environments.
• Proven experience in P&L ownership, cost management, cost optimization, and strategic vendor engagement.
Technical & Operational Expertise
• Hands-on experience in IT asset management, data analytics, process digitalization, and automation.
• Proficient in project and ticket management tools such as Jira, Confluence, and ServiceNow.
• Strong grasp of ITIL, Agile/Scrum/Lean methodologies, and project governance frameworks (, PMP, PRINCE2).
Soft Skills & Domain Relevance
• Bilingual proficiency in English and Chinese (spoken and written) to interact with stakeholders in China HQ and other regions; familiarity with APAC cultural practices is a plus.
• Ability to thrive in fast-paced, high-growth environments, particularly in the internet or technology industry.
Equal Employment Opportunity at Tencent
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community.
We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Senior IT Potential: Insight & Career Growth Guide
Real-time Senior IT Jobs Trends in Kuala Lumpur, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior IT in Kuala Lumpur, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 16298 jobs in Malaysia and 5128 jobs in Kuala Lumpur. This comprehensive analysis highlights market share and opportunities for professionals in Senior IT roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Tencent is currently hiring and seeking a Senior IT Operations Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior IT Operations Engineer Jobs Kuala Lumpur.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tencent adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior IT Operations Engineer Jobs Malaysia varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior IT Operations Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Senior IT Operations Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior IT Operations Engineer interview at Tencent, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tencent's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Senior IT Operations Engineer is easy with Malaysia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!